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Critical Issues of Comprehensive Performance Measurement and Management Process

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Knowledge Management in Organizations (KMO 2018)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 877))

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Abstract

An effectively functioning performance management process has become the key to success in today’s tough competitive environment. It is necessary to have comprehensive knowledge of new approaches to performance measurement in order to create and implement such a process. The main aim of this paper is to contribute toward building on such knowledge by designing a performance measurement and management process diagram. To fulfill this goal, the features of a performance measurement system have been determined based on research in the literature; additionally, key elements that are necessary for a comprehensive process of performance management have been defined using case study analysis. The diagram also identifies critical elements of contemporary performance management process related to the provision of balanced performance indicators and their subsequent incorporation in strategic planning. The findings show that competitive-related performance aspects such as innovation, core competencies, and employee engagement are not sufficiently integrated in performance measurement.

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Author information

Authors and Affiliations

  1. Institute of Business Economics and Management, Faculty of Economics and Administration, University of Pardubice, Pardubice, Czech Republic

    Michaela Striteska

  2. Department of Management Theories, Faculty of Management Science and Informatics, University of Žilina, Žilina, Slovakia

    Lucie Jelinkova

Authors
  1. Michaela Striteska
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  2. Lucie Jelinkova
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Corresponding author

Correspondence to Lucie Jelinkova .

Editor information

Editors and Affiliations

  1. School of Computing, Staffordshire University, Stafford, United Kingdom

    Lorna Uden

  2. University of Žilina, Žilina, Slovakia

    Branislav Hadzima

  3. National University of Kaohsiung, Kaohsiung, Taiwan

    I-Hsien Ting

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Striteska, M., Jelinkova, L. (2018). Critical Issues of Comprehensive Performance Measurement and Management Process. In: Uden, L., Hadzima, B., Ting, IH. (eds) Knowledge Management in Organizations. KMO 2018. Communications in Computer and Information Science, vol 877. Springer, Cham. https://doi.org/10.1007/978-3-319-95204-8_4

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  • DOI: https://doi.org/10.1007/978-3-319-95204-8_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-95203-1

  • Online ISBN: 978-3-319-95204-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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