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International Conference on Applied Human Factors and Ergonomics

AHFE 2018: Advances in Usability, User Experience and Assistive Technology pp 44–56Cite as

Disrespectful Technologies: Social Norm Conflicts in Digital Worlds

Part of the Advances in Intelligent Systems and Computing book series (AISC,volume 794)

Abstract

Social norms are the informal understandings that govern the behavior within a society and are crucial for the feeling of togetherness and social cohesion. However, technology-mediated behavior often stands in conflict (e.g., parallel smartphone use undermining the norm of full attention for the conversation partner). Under the umbrella term ‘disrespectful technologies’, the present research discusses potential conflicts between technology use and social norms. We present four general types of frequent social norm conflicts, illustrate these by examples from research in different fields of HCI and a user survey, and discuss possibilities to address these in design. Altogether, we see the integration of social norm considerations in the user centered design approach as a long-term goal in HCI, with important consequences on an individual and societal level.

Keywords

  • Technology-mediated behavior
  • Social interaction
  • Social norms
  • Social conflict
  • Disrespectful technologies

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Acknowledgments

Part of this research has been funded by the German Federal Ministry of Education and Research (BMBF), project Kommunikado (FKZ: 01IS15040D).

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Authors and Affiliations

  1. Department of Psychology, Ludwig-Maximilians University, Leopoldstr. 13, 80802, Munich, Germany

    Sarah Diefenbach

  2. Institute of Media Informatics, Ludwig-Maximilians University, Frauenlobstr. 7a, 80337, Munich, Germany

    Daniel Ullrich

Authors
  1. Sarah Diefenbach
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  2. Daniel Ullrich
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Corresponding author

Correspondence to Sarah Diefenbach .

Editor information

Editors and Affiliations

  1. University of Central Florida, Orlando, FL, USA

    Tareq Z. Ahram

  2. Catholic University of Pernambuco, Boa Viagem, Pernambuco, Brazil

    Christianne Falcão

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Diefenbach, S., Ullrich, D. (2019). Disrespectful Technologies: Social Norm Conflicts in Digital Worlds. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_5

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  • DOI: https://doi.org/10.1007/978-3-319-94947-5_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-94946-8

  • Online ISBN: 978-3-319-94947-5

  • eBook Packages: EngineeringEngineering (R0)

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