Abstract
The implementation of complex user interfaces within Navy operational and training domains is often challenging. As with other domains, development teams seek a balance between meeting the functional needs of communities while striving for good usability for end users. To increase the usability of interfaces, our team is developing a hybrid survey-based approach that yields benefits from expert led heuristic assessments and domain relevant feedback from end users. The resulting system is a survey containing 200 items assessing the usability of nine heuristic categories. This paper will provide background on the existing methods considered and the resulting survey framework. Further, the preliminary findings on the benefits of this hybrid approach from initial validation studies will be discussed, focusing on the ability of the system to provide developers with valuable quantitative information as well as specific qualitative information meant for fixing, adjusting and enhancing system functions.
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Wheeler Atkinson, B.F., Tindall, M.J., Anania, E.C. (2019). The Development of a Hybrid Approach to Usability Assessment: Leveraging a Heuristic Guidance Framework for End User Feedback. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_48
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DOI: https://doi.org/10.1007/978-3-319-94947-5_48
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