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Machine Usability Effects on Preferences for Hot Drinks

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Advances in Neuroergonomics and Cognitive Engineering (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 775))

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Abstract

Research suggests that usability of a machine affects consumers’ preference for the machine. However, there is no research available to explain if evaluation of a product prepared using that machine, is likely to be impacted by the usability of the machine. In a controlled study using three trials, participants prepared hot beverages using two different beverage machines that also differed in their usability. In all three trials, machine usability, participants’ drink selections and evaluations of hot drinks prepared on the machines were measured. Our results indicate that machine usability influences consumers’ preference for the products prepared on these machines.

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Author information

Authors and Affiliations

  1. Drexel University, 3141 Chestnut Street, Philadelphia, PA, 19104, USA

    Hongjun Ye, Jan Watson, Amanda Sargent, Hasan Ayaz & Rajneesh Suri

Authors
  1. Hongjun Ye
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  2. Jan Watson
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  3. Amanda Sargent
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  4. Hasan Ayaz
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  5. Rajneesh Suri
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Corresponding author

Correspondence to Hongjun Ye .

Editor information

Editors and Affiliations

  1. Drexel University, Philadelphia, Pennsylvania, USA

    Hasan Ayaz

  2. University of North Carolina-Chapel Hill, Chapel Hill, North Carolina, USA

    Lukasz Mazur

Appendices

Appendix A: Machine Usability Survey

Item No.

Description

1

Was Machine 1 easy to use?

2

Was Machine 2 easy to use?

  1. Note: items were rated on a nine-point scale (1 = not at all; 9 = extremely)

Appendix B: Filler Task

Choice No.

Description

1

Color a book

2

Solve a crossword puzzle

3

Play an I Spy game

Appendix C: Post-consumption Survey

Item No.

Description

1

The hot beverage activated me

2

The hot beverage was strong

3

The hot beverage was good

  1. Note: items were rated on a nine-point scale (1 = not at all; 9 = extremely)

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Ye, H., Watson, J., Sargent, A., Ayaz, H., Suri, R. (2019). Machine Usability Effects on Preferences for Hot Drinks. In: Ayaz, H., Mazur, L. (eds) Advances in Neuroergonomics and Cognitive Engineering. AHFE 2018. Advances in Intelligent Systems and Computing, vol 775. Springer, Cham. https://doi.org/10.1007/978-3-319-94866-9_38

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