Business Intelligence Architecture Informed by Organisational Semiotics

  • John EffahEmail author
  • Prince Kwame Senyo
  • Stephen Opoku-Anokye
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 527)


This study draws on organisational semiotics and design science methodology informed by abductive reasoning to develop a business intelligence (BI) architecture. Organisational semiotics research has so far paid limited attention to BI in general and its architecture in particular. Moreover, BI research in information systems (IS) focuses largely on either technical or social activities. Organisational semiotics offers frameworks and model which can be used to develop a BI architecture with combined technical and social views. This study therefore develops a BI architecture based on knowledge hierarchy, semiotic framework, and semiotic activity hierarchy. The paper uses a manufacturing company’s BI experience as a case study to inform and evaluate the proposed architecture. The study’s contribution stems from its development of the organisational semiotics informed BI architecture and its implications for research and practice.


Organisational semiotics Business intelligence Knowledge hierarchy Forma-informa-performa Semiotic framework 


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Copyright information

© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  1. 1.Department of Operations and Management Information SystemsUniversity of Ghana Business SchoolAccraGhana
  2. 2.Informatics Research Centre, Henley Business SchoolUniversity of ReadingReadingUK

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