Getting it Right: A Model for Compliance Assessment

  • Kwasi DankwaEmail author
  • Keiichi NakataEmail author
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 527)


Compliance is important for organisations but models and tools to aid understanding of compliance behaviour is limited. This paper argues that the understanding of the interaction between subjects and objects and their intention to comply with requirements of rules and regulations may be a predictor of compliance behaviour. Thus, a Conceptual Compliance Assessment Model (CAM) is developed by extension of Technology Acceptance Model and Activity theory for assessment of compliance behaviour. Data collected and evaluated showed that the awareness and understanding of the mediational tool is critical in realizing the outcome. It also showed that other factors like the perceived usefulness, perceived ease of use, the community and the management set up also affected compliance behaviour. Essentially, the use of CAM will be useful in assessing the compliance activities of subjects which may aid in formulation of behaviour support systems to improve compliance behaviour.


Compliance Assessment Model Quality Management System Activity theory Technology Acceptance Model 



The authors would like to thank the Quality Assurance Department at the Blood Establishment for their cooperation and all the staff who took part in the interviews.


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Copyright information

© IFIP International Federation for Information Processing 2018

Authors and Affiliations

  1. 1.Informatics Research Centre, Henley Business SchoolUniversity of ReadingReadingUK

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