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Accessibility of Self-Service Terminals in Norway

  • Andreas Cederbom
  • Susanna Laurin
  • Emil Gejrot
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10896)

Abstract

This short paper outlines a project on SST accessibility conducted by Funka on behalf of the Norwegian Agency for Public Management and eGovernment (Difi). The aim of the project was to establish a set of usable guidelines for the accessible placement of SSTs in Norway. To do this, Funka reviewed and compared the relevant existing standards. From the resulting corpus, Funka culled requirements relevant to issues of placement and harmonised them. The eventual result was a step-by-step guide for the accessible placement of self-service terminals. Funka would like to continue the work on role-based filtering tools. Funka has already launched such a tool for its Swedish market, drawing on several open-source standards. Something similar could be done for SST accessibility on the basis of, for instance, the EN 301 549 European standard.

Keywords

Self-service terminals Accessibility Standardisation 

References

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    Hone, K.S., Graham, R., Maguire, M.C., Baber, C., Johnson, G.I.: Speech technology for automatic teller machines: an investigation of user attitude and performance. Ergonomics 41(7), 962–981 (2010)CrossRefGoogle Scholar
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    Sandnes, F.E., Tan, T.B., Johansen, A., Sulic, E., Vesterhus, E., Iversen, E.R.: Making touch-based kiosks accessible to blind users through simple gestures. Univ. Access Inf. Soc. 11(4), 421–431 (2012)CrossRefGoogle Scholar
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    Norwegian regulation FOR-2013-06-21-732. Section 4Google Scholar
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    Difi. Veileder for utplassering av selvbetjeningsautomater. https://uu.difi.no/krav-og-regelverk/veileder-utplassering-av-automater
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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Funka Nu ABOsloNorway
  2. 2.Funka Nu ABStockholmSweden

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