Standards, Guidelines and Legislation Related to Self-service Technologies: Developments Since 2013

  • Jenny DarzentasEmail author
  • Helen Petrie
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10896)


The intention of the standards, guidelines and legislation discussed here, along with other initiatives mentioned, is to ensure accessibility for all is built into self-service technologies from the outset. This paper presents developments in relevant standards, guidelines and legislation since 2013. In reporting on this work, the intention to give an idea of its scope, but also to place these standards, guidelines and legislation within a critical framing that reviews both the material and its impact on efforts to make SSTs accessible to all users.


Accessible self-service technologies Standards Guidelines and legislation 



The research carried out in this paper by Jenny Darzentas has been partly funded by the European Union under the Marie Skłodowska-Curie Action Experienced Researcher Fellowship Programme, as part of the Education and Engagement for inclusive Design and Development of Digital Systems and Services Project (E2D3S2, Grant No. 706396). The content reflects the authors’ views and is not the views of the European Commission.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Human Computer Interaction Research Group, Department of Computer ScienceUniversity of YorkYorkUK

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