Abstract
The scenario of global instability can be reflected in the inconsistency of worker behavior in risk activities. The need to adjust behaviors aiming at greater safety in industrial processes requires the discussion of new concepts and tools for the revision of organizational strategies. This work intends to present strategies of cognitive, intuitive and educational intervention to change behavior in high risk activities. These strategies are part of the SARS program (Safe, Alert, Resilient System) and involve the use of educational processes, rituals, internal intellectual capital, operating groups and play techniques with the purpose of minimizing social, environmental and organizational imbalances that generate behaviors inducing human error. The discussion revolves around intervention measures to minimize operational problems caused by stress and presents contributions to decision making. Reviewing the strategies could contribute to safe behavior for building a resilient organization.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Collins, J., Porras, J.: Construindo a visão da empresa. Revista HSM Manag. 7, 32–42 (1998). São Paulo
Meyer, J.P., Allen, N.J.: A three-component conceptualization of organizational commitment. Hum. Res. Manag. Rev. 1, 61–89 (1991)
Hollnagel, E.: Risk + barriers = safety? Saf. Sci. 46(2), 221–229 (2008)
Ávila, S.F., Pessoa, F.L.P., Andrade, J.C.S.: Social HAZOP at an Oil Refinery. Process Saf. Prog. 32, 17–21 (2013)
Lees, F.P.: The hazard warnings structure of major hazards, vol. 60a, pp. 211–221. Trans IchemE, UK (2005)
Campos, E.P., Santos, C., Sil, B.: Jogos de Empresas: Um Estudo sobre quem e como se utiliza no Brasil. Polêmica (2014)
Bastos, A.B.I.: Pichon Rivière’s operative groups technique and Henri Walon’s approach. Psicólogo inFormação. 14(14), 160–170 (2010)
Pichon-Riviere, E.: El Proceso Grupal. Del psicoanálisis a la Psicología Social. Nueva Visión, Buenos Aires (1985)
Reason, J.: Human error. Cambridge University Press, New York (1990)
Rasmussen, J.: Information processing and human-machine interaction: an approach to cognitive engineering. Elsevier Science Publishing, New York (1986)
Bazerman, M.H.: Negotiation, Decision Making, and Conflict Management. Edward Elgar Publishing, Cheltenham (2005)
Bazerman, M., Moore, D.A.: Judgment in Managerial Decision Making, 8th edn. Wiley, New York (2013)
Muchinsky, P.M.: Psicologia organizacional, 7th edn. Pioneira Thomson Learning, São Paulo (2004)
Embrey, D.: Preventing human error: developing a consensus led safety culture based on best practice. Human Reliability Associates, London (2000)
Hollnagel, E.: Human reliability analysis context and control. Computers and People Series. Academic Press Inc., San Diego (1993)
Cerqueira I., Avila S., Silva J.N., Mussolino C., Pimentel R., Fragoso C.M.: Analysis of competencies for decision crisis management in actions under progressive stress: a simulated case. In: 8th International Conference on Applied Human Factors and Ergonomics, Los Angeles (2017)
Ávila, S.F., Barroso, M.P.: Análise preliminar de risco sócio humano: exercício de aplicação indústria química. In: XXXIII Congresso Interamericano de Engenharia Sanitária e Ambiental. Salvador (2012)
Avila, S.F.: Dependent Layer of Operation Decision Analyzes (LODA) to calculate Human Factor, a simulated case with PLG. In: 7th Global Congress on Process Safety CCPS, Chicago (2011)
Ávila, S.: Etiologia das Anormalidades Operacionais na Indústria: Modelagem para Aprendizagem. Tese de doutorado, Rio de Janeiro (2010)
Àvila, S.F., Bittencourt, E.S.: Operator risk assessment in the oil and gas industry: dynamic tools to treat human and organization factors. In: Olson, K.F. (ed.) Petroleum refining and oil well drilling. New science Publishers, New York (2017)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Ávila, S., Cerqueira, I., Drigo, E. (2019). Cognitive, Intuitive and Educational Intervention Strategies for Behavior Change in High-Risk Activities - SARS. In: Karwowski, W., Trzcielinski, S., Mrugalska, B., Di Nicolantonio, M., Rossi, E. (eds) Advances in Manufacturing, Production Management and Process Control. AHFE 2018. Advances in Intelligent Systems and Computing, vol 793. Springer, Cham. https://doi.org/10.1007/978-3-319-94196-7_34
Download citation
DOI: https://doi.org/10.1007/978-3-319-94196-7_34
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-94195-0
Online ISBN: 978-3-319-94196-7
eBook Packages: EngineeringEngineering (R0)