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Introduction

  • Kristof Kloeckner
  • John Davis
  • Nicholas C. Fuller
  • Giovanni Lanfranchi
  • Stefan Pappe
  • Amit Paradkar
  • Larisa Shwartz
  • Maheswaran Surendra
  • Dorothea Wiesmann
Chapter
Part of the SpringerBriefs in Computer Science book series (BRIEFSCOMPUTER)

Abstract

As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. Enterprises need to provide an engaging experience to their clients, while ensuring reliable fulfilment of the promised quality of service. In fact, their digital operations often determine the strength of their brand.

References

  1. 1.
    Kloeckner K et al Building a cognitive platform for the managed IT services lifecycle. IBM Res Dev 62(1). Available https://ieeexplore.ieee.org/document/8269344/authors?ctx=authorsCrossRefGoogle Scholar
  2. 2.

Copyright information

© The Author(s), under exclusive licence to Springer Nature Switzerland AG 2018

Authors and Affiliations

  • Kristof Kloeckner
    • 1
  • John Davis
    • 2
  • Nicholas C. Fuller
    • 3
  • Giovanni Lanfranchi
    • 1
  • Stefan Pappe
    • 4
  • Amit Paradkar
    • 3
  • Larisa Shwartz
    • 3
  • Maheswaran Surendra
    • 5
  • Dorothea Wiesmann
    • 6
  1. 1.Global Technology ServicesIBM (United States)ArmonkUSA
  2. 2.Global Technology ServicesIBM (United Kingdom)HursleyUK
  3. 3.IBM Research DivisionIBM (United States)Yorktown HeightsUSA
  4. 4.Global Technology ServicesIBM (Germany)MannheimGermany
  5. 5.Global Technology ServicesIBM (United States)Yorktown HeightsUSA
  6. 6.IBM Research DivisionRüschlikonSwitzerland

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