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ITADS: A Real-World Intelligent Tutor to Train Troubleshooting Skills

  • Sowmya Ramachandran
  • Randy Jensen
  • Jeremy Ludwig
  • Eric Domeshek
  • Thomas Haines
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10948)

Abstract

Real-world intelligent tutoring systems are important ambassadors for promoting wide adoption of the technology. Questions about affordability, quality control, operational readiness, training effectiveness, and user acceptance are significant in this context. This paper describes ITADS, an intelligent tutor developed to provide a problem-based, experiential learning tool to complement schoolhouse training. The goal was to train US Navy Information Systems Technology support staff in troubleshooting skills through the use of realistic simulations and automated assessment and feedback. This paper describes the tutoring system and a preliminary validation study of its training effectiveness. The results demonstrate that the system is effective in improving troubleshooting knowledge and skills. The ITADS system was successfully developed in twenty-six months from requirements to validation, following strict systems engineering procedures. The results of the training effectiveness study indicate that the ITS also leads to significantly improved performance among Navy IT recruits in troubleshooting tasks.

Keywords

Intelligent tutoring system Automated performance assessment Troubleshooting skills IT skill training 

Notes

Acknowledgments

This work was performed under a contract awarded and administered by the U.S. Navy, Naval Air Warfare Center Training Systems Division (NAWCTSD) in Orlando, FL for the Navy’s Center for Information Warfare Training (CIWT) IT A-School in Pensacola, FL.

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Sowmya Ramachandran
    • 1
  • Randy Jensen
    • 1
  • Jeremy Ludwig
    • 1
  • Eric Domeshek
    • 1
  • Thomas Haines
    • 2
  1. 1.Stottler Henke Associates Inc.San MateoUSA
  2. 2.Comtech TCSPensacolaUSA

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