Conversation 5: The Relationship Building Conversation

Baker, Tim

doi:10.1007/978-3-319-93172-2_15

Tim Baker²

1004 Accesses

Abstract

Can you imagine a work situation where two people sit side-by-side for 10 years without uttering one word to each other; not even a hello, good morning, how are you? Not one word! Well, it happened!

Listening isn’t just a transaction or exchange of words, but a relational connection that involves and affects the mind, the body, and the heart.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

eBook: USD 16.99; Price excludes VAT (USA)

Softcover Book: USD 44.99; Price excludes VAT (USA)

Hardcover Book: USD 44.99; Price excludes VAT (USA)

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

1.
Baker, T.B. & Warren, A. (2015). Conversations at work: Promoting a culture of conversation in the changing workplace. London: Palgrave Macmillan.
2.
DeChurch, L.A., Mesmer-Magnus, J.R., & Doty, D. (2013). Moving beyond relationship and task conflict: Toward a process-state perspective. Journal of Applied Psychology, 98, 4, 559–578.
3.
Ibid.
4.
Edelman (2014). 2014 Edelman trust barometer. http://www.edelman.com.
5.
Covey, S.M.R., & Merrill, R.R. (2006). The speed of trust: The one thing that changes everything. New York: Free Press.
6.
Edelman (2014). 2014 Edelman trust barometer. http://www.edelman.com.
7.
http://www.psychologytoday.com/blog/trust-the-new-workplace-currency/201309/ten-ways-cultivate-work-relationships-and-grow-trust.
8.
Baker, T.B. & Warren, A. (2015). Conversations at work: Promoting a conversation culture in a changing workplace. London: Palgrave Macmillan.
9.
Goffee, R. & Jones, G. (2006). Why should anyone be led by you? Boston, MA: Harvard Business School Press.
10.
Riordan, C.M. (2014). Three ways leaders can listen with more empathy. http://blogs.hbr.org/2014/01/three-ways-leaders-can-listen-with-more-empathy/.

Author information

Authors and Affiliations

WINNERS-at-WORK Pty Ltd., Brisbane, QLD, Australia
Tim Baker

Authors

Tim Baker
View author publications
You can also search for this author in PubMed Google Scholar

Rights and permissions

Reprints and permissions

Copyright information

About this chapter

Cite this chapter

Baker, T. (2019). Conversation 5: The Relationship Building Conversation. In: Bringing the Human Being Back to Work. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-93172-2_15

Download citation

DOI: https://doi.org/10.1007/978-3-319-93172-2_15
Published: 29 July 2018
Publisher Name: Palgrave Macmillan, Cham
Print ISBN: 978-3-319-93171-5
Online ISBN: 978-3-319-93172-2
eBook Packages: Business and ManagementBusiness and Management (R0)

Publish with us

Policies and ethics