Abstract
The telecommunications company’s offsite strategy meeting was running smoothly. For days, its executives had been preparing intensively for the final presentations. Their challenge was how to find ways their company could engage in a major transformation process. Having done their preliminary work, all of them were curious about how their suggestions for strategic renewal would be received by the CEO and the executive team. Would their reactions be positive?
We think we listen, but very rarely do we listen with real understanding, true empathy. Yet listening, of this very special kind, is one of the most potent forces for change that I know.
—Carl Rogers
Human morality is unthinkable without empathy.
—Frans de Waal
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Kets de Vries, M.F.R. (2019). What Good Is Empathy?. In: Down the Rabbit Hole of Leadership. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-92462-5_19
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DOI: https://doi.org/10.1007/978-3-319-92462-5_19
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Publisher Name: Palgrave Macmillan, Cham
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Online ISBN: 978-3-319-92462-5
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