Ontology of Business Process Crowdsourcing
While various aspects of crowdsourcing processes have been studied, an ontological structure that organisations can use to establish business process crowdsourcing (BPC) is still missing. This chapter fills the gap by building an ontology of business process crowdsourcing. We analysed the knowledge sources extracted by our scoping review to identify main concepts, hierarchical relationships, and decision-making relationships defining BPC. These elements were then organised into a lightweight ontology considering BPC building blocks, business processes, data entities, data attributes, and their hierarchical relationships. Then, decision-making relationships were added, which turns the ontology into a heavyweight ontology. To evaluate the ontology, we compared it with an automated ontology generated by OntoGen. The results show high coverage and clarity of our constructed ontology. The BPC ontology is significant as it extends the conceptual model in the previous chapter and provides a knowledge base for organisations to establish business process crowdsourcing.