Towards a Conceptual Model of Intelligent Information System for Smart Tourism Destinations

Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 763)


Smart tourism destinations represent a new concept of application of information technologies and information sharing in destinations, leading to the higher competitiveness and satisfaction of all relevant stakeholders, including tourists as tourism product co-creators and co-promoters of a destination. Although the use of information technologies in tourism destinations is well analyzed, the requirements on information system integrating all relevant technologies have not been conceptualized so far. Therefore the aim of the paper is to propose a conceptual model of intelligent information system for smart tourism destinations based on the state-of-the art technologies applied in tourism destinations. The selected smart destinations are analyzed together with the use of information technologies during the travel behavior. The proposed model consists of three layers – data collection, processing and exchange. The article contributes to the new paradigm research – the management of smart destinations and use of big data in tourism development.


Big data Information technology Intelligent system Smart tourism destination 



The research was supported by the research project VEGA 1/0809/17 Reengineering of destination management organizations and good destination governance conformed to principles of sustainable development.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2019

Authors and Affiliations

  1. 1.Faculty of EconomicsMatej Bel UniversityBanská BystricaSlovakia

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