Skip to main content
Book cover

Organizing for Digital Innovation pp 39–48Cite as

What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

Part of the Lecture Notes in Information Systems and Organisation book series (LNISO,volume 27)

Abstract

Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.

Keywords

  • Benefits
  • Human resource management
  • Information systems
  • Human resource information systems

This is a preview of subscription content, access via your institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • DOI: 10.1007/978-3-319-90500-6_4
  • Chapter length: 10 pages
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
eBook
USD   139.00
Price excludes VAT (USA)
  • ISBN: 978-3-319-90500-6
  • Instant PDF download
  • Readable on all devices
  • Own it forever
  • Exclusive offer for individuals only
  • Tax calculation will be finalised during checkout
Softcover Book
USD   179.99
Price excludes VAT (USA)
Learn about institutional subscriptions
Fig. 1

References

  1. Coombs, C.R.: When planned IS/IT project benefits are not realized: a study of inhibitors and facilitators to benefits realization. Int. J. Proj. Manag. 33, 363–379 (2015). https://doi.org/10.1016/j.ijproman.2014.06.012

    CrossRef  Google Scholar 

  2. Doherty, N., Ashurst, C., Peppard, J.: Factors affecting the successful realisation of benefits from systems development projects: findings from three case studies. J. Inf. Technol. 27(1), 1–16 (2012). https://doi.org/10.1057/jit.2011.8

    CrossRef  Google Scholar 

  3. Rajeev, S.: Abandoned NHS IT system has cost £10bn so far. In: The Guardian (2013)

    Google Scholar 

  4. Shang, S., Seddon, P.B.: Assessing and managing the benefits of enterprise systems: the business manager’s perspective. Inf. Syst. J. 12, 271–299 (2002). https://doi.org/10.1046/j.1365-2575.2002.00132.x

    CrossRef  Google Scholar 

  5. Tursunbayeva, A., Bunduchi, R., Franco, M., Pagliari, C.: Human resource information systems in health care: a systematic evidence review. J. Am. Med. Health Inform. (2016). https://doi.org/10.1093/jamia/ocw141

    CrossRef  Google Scholar 

  6. Caldeira, M., Serrano, A., Quaresma, R., Pedrona, C., Romao, M.: Information and communication technology adoption for business benefits: a case analysis of an integrated paperless system. Int. J. Inf. Manag. 32(2), 196–202 (2012). https://doi.org/10.1016/j.ijinfomgt.2011.12.005

    CrossRef  Google Scholar 

  7. Lepak, D.P., Snell, S.A.: Virtual HR: Strategic human resource management in the 21st century. Hum. Resour. Manag. Rev. 6(3), 215–234 (1998). https://doi.org/10.1016/S1053-4822(98)90003-1

    CrossRef  Google Scholar 

  8. Ruel, H., Bondarouk, T., Looise, J.: E-HRM: Innovation or irritation. An explorative empirical study in five large companies on web-based HRM. Manag. Revue 15(3), 364–381 (2004)

    Google Scholar 

  9. Parry, E., Tyson, S.: Desired goals and actual outcomes of e-HRM. Hum. Resour. Manag. J. 21(3), 335–354 (2011). https://doi.org/10.1111/j.1748-8583.2010.00149.x

    CrossRef  Google Scholar 

  10. Yin, R.K.: Case Study Research: Design and Methods, 3rd edn. Thousand Oaks, CA, Sage (2003)

    Google Scholar 

  11. Dhillon, G.: Gaining benefits from IS/IT implementation: interpretations from case studies. Int. J. Inf. Manag. 25(6), 505–515 (2005). https://doi.org/10.1016/j.ijinfomgt.2005.08.004

    CrossRef  Google Scholar 

  12. Kavanagh, M.J.: Project management and HRM advice for HRIS implementation. In: Kavanagh, M.J., Thite, M., Johnson, R.D. (eds.) Human Resource Information Systems Basic Applications and Future Directions, 2nd edn. Sage, US (2012)

    Google Scholar 

  13. Thite, M., Sandhu, K.: Where is my pay? Critical success factors of a payroll system—a system life cycle approach. Australas. J. Inf. Syst. 18(2), 149–164 (2014)

    Google Scholar 

  14. Tursunbayeva, A., Pagliari, C., Bunduchi, R., Franco, M.: What does it take to implement human resource information system (HRIS) at scale? Analysis of the expected benefits and actual outcomes. In: Proceedings of the 31st Workshop on Strategic HRM. Segovia, Spain (2016)

    Google Scholar 

  15. Eden, R., Sedera, D.: The largest admitted IT project failure in the Southern Hemisphere: a teaching case. In: Proceedings of the 35th International Conference on Information Systems. Auckland, New Zealand (2014)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Edinburgh, Edinburgh, UK

    Aizhan Tursunbayeva, Raluca Bunduchi & Claudia Pagliari

  2. University of Naples Federico II, Naples, Italy

    Massimo Franco

Authors
  1. Aizhan Tursunbayeva
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Raluca Bunduchi
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Massimo Franco
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Claudia Pagliari
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Aizhan Tursunbayeva .

Editor information

Editors and Affiliations

  1. Department of Social and Political Sciences, University of Milan, Milan, Italy

    Dr. Alessandra Lazazzara

  2. Department of Human Sciences for Education, University of Milano-Bicocca, Milan, Italy

    Dr. Raoul C.D. Nacamulli

  3. Department of Business Administration, University of Verona, Verona, Italy

    Prof. Cecilia Rossignoli

  4. LUISS Guido Carli University, Rome, Italy

    Prof. Stefano Za

Rights and permissions

Reprints and Permissions

Copyright information

© 2019 Springer International Publishing AG, part of Springer Nature

About this paper

Verify currency and authenticity via CrossMark

Cite this paper

Tursunbayeva, A., Bunduchi, R., Franco, M., Pagliari, C. (2019). What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study. In: Lazazzara, A., Nacamulli, R., Rossignoli, C., Za, S. (eds) Organizing for Digital Innovation. Lecture Notes in Information Systems and Organisation, vol 27. Springer, Cham. https://doi.org/10.1007/978-3-319-90500-6_4

Download citation