Evaluating Decision Support Systems’ Effect on User Learning: An Exploratory Study

  • Khaoula Boukhayma
  • Abdellah Elmanouar
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 746)


The main purpose of this paper was to assess the effect of DSS use on decision makers learning, in the aim of proposing User’s learning as a measure of DSS success. This study extends previous work on both DSS behavioral/cognitive effects on users and DSS evaluation. The data collected during the usage of GASFIN DSS enabled us to assess the learning acquisition process by monitoring changes in the decision making process and outcomes. The results confirmed the improvement of users learning capabilities over regular system usage. Implications for future research on the DSS evaluation are proposed.


Decision support systems Software evaluation Learning DSS success 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Mohammed V University of Rabat, ENSIASRabatMorocco

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