Let the Learning Management System Grow on You – The Effect of Experience on Satisfaction

  • Gali Naveh
  • Amit Shelef
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 746)


In this research the effect of users’ experience with an Information System, i.e. the time past since the introduction of a new Information System to the users, on their satisfaction from it is examined. Students’ satisfaction from Learning Management System (LMS) in two higher education institutes was examined via a short questionnaire. The questionnaire was distributed at three points of time – after several years of use of an LMS, after one year of use of a new LMS, and after three years of use of the new LMS. Results show that satisfaction with the two LMSs was similar after a few years of experience, but lower with shorter experience period, with no statistical differences between the two institutes, and higher satisfaction for women. These results suggest that long term use may be a determinant of user satisfaction. Some implications and limitations of the study are presented in the concluding section.


Learning management system User satisfaction Experience 


  1. 1.
    Klobas, J.E., McGill, T.J.: The role of involvement in learning management system success. J. Comput. High. Educ. 22, 114–134 (2010)CrossRefGoogle Scholar
  2. 2.
    Soffer, T., Nachmias, R., Ram, J.: Diffusion of web supported instruction in higher education – the case of tel-aviv university. J. Educ. Technol. Soc. 13, 212–223 (2010)Google Scholar
  3. 3.
    Macchiusi, L., Trinidad, S.: Information and communication technologies: the adoption by an Australian university. In: Proceedings of Teaching and Learning Forum. Accessed 30 Aug 2016Google Scholar
  4. 4.
    Bennett, J., Bennett, L.: A review of factors that influence the diffusion of innovation when structuring a faculty training program. Internet High. Educ. 6, 53–63 (2003)CrossRefGoogle Scholar
  5. 5.
    Bonk, C.J., Graham, C.R.: The Handbook of Blended Learning: Global Perspectives, Local Designs, ch. 27, pp. 374–386. Wiley, San Francisco (2012)Google Scholar
  6. 6.
    Naveh, G., Tubin, D., Pliskin, N.: Web sites for every department course. Campus-Wide Inf. Syst. 23, 68–75 (2006)CrossRefGoogle Scholar
  7. 7.
    Naveh, G., Tubin, D., Pliskin, N.: Student LMS use and satisfaction in academic institutions: the organizational perspective. Internet High. Educ. 13, 127–133 (2010)CrossRefGoogle Scholar
  8. 8.
    Wu, J.H., Tennyson, R.D., Hsia, T.L.: A study of student satisfaction in a blended e-learning system environment. Comput. Educ. 55, 155–164 (2010)CrossRefGoogle Scholar
  9. 9.
    So, H.J., Brush, T.A.: Student perceptions of collaborative learning, social presence and satisfaction in a blended learning environment: relationships and critical factors. Comput. Educ. 51, 318–336 (2008)CrossRefGoogle Scholar
  10. 10.
    Ozkan, S., Refika, K.: Multi-dimensional students’ evaluation of e-learning systems in the higher education context: an empirical investigation. Comput. Educ. 53, 1285–1296 (2009)CrossRefGoogle Scholar
  11. 11.
    Delone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: a ten-year update. J. Manage. Inf. Syst. 19, 9–30 (2003)CrossRefGoogle Scholar
  12. 12.
    Mahmood, M.A., Burn, J.M., Gemoets, L.A., Jacquez, C.: Variables affecting information technology end-user satisfaction: a meta-analysis of the empirical literature. Int. J. Hum. Comput. Stud. 52, 751–771 (2000)CrossRefGoogle Scholar
  13. 13.
    DeLone, W.H., McLean, E.R.: Information systems success: the quest for the dependent variable. Inf. Syst. Res. 3, 60–95 (1992)CrossRefGoogle Scholar
  14. 14.
    Bhattacherjee, A.: Understanding information systems continuance: an expectation-confirmation model. MIS Q. 3, 351–370 (2001)CrossRefGoogle Scholar
  15. 15.
    Hsiao, C.H., Chang, J.J., Tang, K.Y.: Exploring the influential factors in continuance usage of mobile social apps: satisfaction, habit, and customer value perspectives. Telematics Inform. 33, 342–355 (2016)CrossRefGoogle Scholar
  16. 16.
    Venkatesh, V.: Determinants of perceived ease of use: integrating control, intrinsic motivation, and emotion into the technology acceptance model. Inf. Syst. Res. 11, 342–365 (2000)CrossRefGoogle Scholar
  17. 17.
    Venkatesh, V., Thong, J.Y., Xu, X.: Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Q. 36, 157–178 (2012)Google Scholar
  18. 18.
    Palvia, P.C.: A model and instrument for measuring small business user satisfaction with information technology. Inf. Manage. 31, 151–163 (1996)CrossRefGoogle Scholar
  19. 19.
    Hisham, N., Campton, P., FitzGerald, F.: A tale of two cities: a study on the satisfaction of asynchronous e-learning systems in two Australian universities. In: 2004 Proceedings of Ascilite Beyond the Comfort Zone, pp. 395–402 (2004)Google Scholar
  20. 20.
    Nunnally, J.C.: Psychometric Theory. McGraw-Hill, New York (1978)Google Scholar
  21. 21.
    Aziz, M., Salleh, H.: People critical success factors of IT/IS implementation: Malaysian perspectives. World Acad. Sci. Eng. Technol. Int. J. Soc. Behav. Educ. Econ. Manage. Eng. 5, 928–935 (2011)Google Scholar
  22. 22.
    Bikson, T.K., Gutek, B.A., Mankin, D.A.: Implementing Computerized Procedures in Office Settings. The Rand Corporation, Santa Monica (1987)Google Scholar
  23. 23.
    Kwon, T.H., Zmud, R.W.: Unifying the fragmented models of information systems implementation. In: Critical Issues in Information Systems Research, pp. 227–251 (1987)Google Scholar
  24. 24.
    Rodrigues, S., Rocha, Á., Abreu, A.: The use of moodle in higher education evolution of teacher’s practices over time. In: 2017 12th Iberian Conference on Information Systems and Technologies (CISTI), pp. 1–4. IEEE (2017)Google Scholar

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Shamoon College of EngineeringBeer-ShevaIsrael
  2. 2.Sapir Academic CollegeSderotIsrael

Personalised recommendations