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World Conference on Information Systems and Technologies

WorldCIST'18 2018: Trends and Advances in Information Systems and Technologies pp 1188–1197Cite as

Towards a Conceptual Framework for the Evaluation of Telemedicine Satisfaction

Part of the Advances in Intelligent Systems and Computing book series (AISC,volume 746)

Abstract

Satisfaction is a key factor in evaluating the success of telemedicine systems. The objective of this research is to develop a conceptual framework to aid research in telemedicine satisfaction. This research performs a developmental review of the telemedicine satisfaction literature obtained from PubMed and Google Scholar. Results are synthesized by reviewers using a concept matrix. Findings support a conceptual framework for telemedicine satisfaction that includes: satisfaction dimensions, stakeholders, type of care, type of system, context and methodologies. The framework can be used by future studies for examining and reporting on telemedicine satisfaction.

Keywords

  • Telemedicine
  • Telehealth
  • e-health
  • Satisfaction

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Fig. 1.

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Author information

Authors and Affiliations

  1. DePaul University, Chicago, Illinois, USA

    Robert Garcia & Olayele Adelakun

Authors
  1. Robert Garcia
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  2. Olayele Adelakun
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Corresponding author

Correspondence to Olayele Adelakun .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Prof. Hojjat Adeli

  3. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  4. DIMES, Universita della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Garcia, R., Adelakun, O. (2018). Towards a Conceptual Framework for the Evaluation of Telemedicine Satisfaction. In: Rocha, Á., Adeli, H., Reis, L., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 746. Springer, Cham. https://doi.org/10.1007/978-3-319-77712-2_114

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  • DOI: https://doi.org/10.1007/978-3-319-77712-2_114

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