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Business Process Reengineering Using Enterprise Social Network

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Trends and Advances in Information Systems and Technologies (WorldCIST'18 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 745))

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Abstract

Organizations are using business process reengineering methods to improve their products and services in term of quality, speed and cost. In this study business process reengineering method used to enhance the Innovation and Support Center services. The method specifies the process to be reengineered, proposes alternative automated processes generated from Enterprise Social Network used by the Center and simulate the new proposed reengineered business process. The result shows that the reengineering of current business process using Enterprise Social Network business process is improving the Center services by delivering faster service with lower cost.

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Acknowledgments

Funding for this research was provided by The Research Council (TRC) under research agreement number: RC/SCI/COMP/15/01, with support from the Department of Computer Science, College of Science, Sultan Qaboos University.

Author information

Authors and Affiliations

  1. Department of Computer Science, Sultan Qaboos University, PO Box: 36, Al-Khoud, 123, Muscat, Sultanate of Oman

    Amjed Al-Thuhli & Mohammed Al-Badawi

Authors
  1. Amjed Al-Thuhli
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  2. Mohammed Al-Badawi
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Corresponding author

Correspondence to Amjed Al-Thuhli .

Editor information

Editors and Affiliations

  1. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. College of Engineering, The Ohio State University, Columbus, OH, USA

    Hojjat Adeli

  3. DSI/EEUM, Universidade do Minho, Guimarães, Portugal

    Luís Paulo Reis

  4. DIMES, Università della Calabria, Arcavacata di Rende, Italy

    Sandra Costanzo

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Al-Thuhli, A., Al-Badawi, M. (2018). Business Process Reengineering Using Enterprise Social Network. In: Rocha, Á., Adeli, H., Reis, L.P., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-77703-0_90

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  • DOI: https://doi.org/10.1007/978-3-319-77703-0_90

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-77702-3

  • Online ISBN: 978-3-319-77703-0

  • eBook Packages: EngineeringEngineering (R0)

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