Abstract
Telework is a management technique, proven to improve results and morale. The key to success in telework is an effective leader. This paper is designed to provide an understanding of telework in Austria through face-to-face interviews, from the manager’s perspective in the private sector. The manager determines which employees are permitted to telework, monitors progress, provides support and encouragement, and determines if he/she is productive at work. Becoming effective at managing teleworkers means a change in management style and technique. The principal key issue for results to be most effective in the virtual workplace is that managers accomplish effective managerial communication. Included in this is the importance of feedback, with trust being seen as one of the most important managerial tasks at a distance. An effective style of management can lead to stunning improvements in productivity, profits and customer service.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Information Age. http://www.information-age.com/technology-ready-define-future-workplace-123465776/
The Guardian. https://www.theguardian.com/small-business-network/2014/oct/09/remote-working-office-productive-balance
Caldow, J.: Working Outside the Box: A Study of the Growing Momentum in Telework, Institute for Electronic Government, IBM Corporation (2009). http://www-01.ibm.com/industries/government/ieg/pdf/working_outside_the_box.pdf
Jenner, L.: Are you ready for the virtual organization? HR Focus 71(7), 42–58 (1994)
DiePresse. http://diepresse.com/home/wirtschaft/economist/4748639/Jeder-darf-zu-Hause-arbeiten
Andriessen, J.H.E., Vartiainen, M.: Mobile Virtual Work: A New Paradigm?. LNCS, vol. 4018, pp. 232–252. Springer, Berlin (2006)
Telework in the European Union. https://www.eurofound.europa.eu/sites/default/files/ef_files/docs/eiro/tn0910050s/tn0910050s.pdf
VCÖ Mobilität mit Zukunft. https://www.vcoe.at/news/details/vcoe-untersuchung-mehr-teleworking-kann-treibhausgas-emissionen-des-verkehrs-deutlich-verringern-17052013
Nilles, J.M., Carlson, R.F., Gay, P., Hanneman, G.J.: The Telecommunications-Transportation Tradeoff: Options for Tomorrow. Wiley, New York (1976)
Nilles, J.M.: Managing Telework: Strategies for Managing the Virtual Workforce. Wiley, New York (1998)
Jala International. http://www.jala.com/definitions.php
International Labour Organization. http://www.ilo.org/wcmsp5/groups/public/—ed_dialogue/—sector/documents/publication/wcms_531111.pdf
EUR-Lex. http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=LEGISSUM:c10131
Homeofficeday, Europäische Rahmenvereinbarung über Telearbeit, Umsetzung in Österreich. http://www.homeofficeday.at/resources/files/Europaeische_Rahmenvereinbarung_ueber_Telearbeit.pdf
Durkin, T.: IBM offers system of virtual office management. Telecommuting review: The Gordon Report (2004)
Nortel. http://www.nortel.com/corporate/success/ss_stories/collateral/nn110521-122004.pdf
Bamesberger, A.: Flex Your Force: Building to the Virtual Office, Sun PowerPoint Presentation: Talent Management: Attracting and Retaining the Next Generation Workforce (2007)
Jeffrey, H.E., Hawkins, A.J., Ferris, M., Weitzman, M.: Finding an extra day a week: the positive influence of perceived job flexibility on work and family life balance. Fam. Relat. 50(1), 49–58 (2001). National Council on Family Relations
LebHr. http://www.lebhr.com/2013/02/05/advantages-of-a-virtual-workplace/
RFF. http://www.rff.org/files/sharepoint/WorkImages/Download/RFF-DP-04-42.pdf
Dell. http://i.dell.com/sites/doccontent/corporate/corp-comm/en/Documents/telecommute-study.pdf
Globalworkplace. http://globalworkplaceanalytics.com/resources/costs-benefits
Hewitt LCG, Nucleus Absence Overview; and 2005 CCH Unscheduled Absence Survey. http://www.cch.com/absenteeism2005/default.asp?fr=print
CCH 17th Annual Unscheduled Absence Survey. https://www.cch.com/press/news/2007/20071010h.asp
Cascio, W.F., Serapio, M.G.: Human resource systems in an international alliance: the undoing of a done deal? Organ. Dyn. 19, 63–74 (1991)
Serapio, M.G., Cascio, W.F.: End-games in international alliances. Acad. Manage. Exec. 10(1), 62–73 (1996)
Fitzer, M.M.: Managing from afar: performance and rewards in a telecommuting environment. Compens. Benefits Rev. 29(1), 65–73 (1997)
Haddon, L., Lewis, A.: The experience of teleworking: an annotated review. Int. J. Hum. Resour. Manage. 5(1), 193–223 (1994)
Harrington, S.J., Ruppel, C.P.: Telecommuting: a test of trust, competing values, and relative advantage. IEEE Trans. Prof. Commun. 42(4), 223–239 (1999)
Cascio, W.F.: Managing a virtual workplace. Acad. Manage. Exec. 14, 81–90 (2000)
Dahlstrom, T.: Telecommuting and leadership style. Public Pers. Manage. J. 42(3), 438–451 (2014). https://doi.org/10.1177/0091026013495731
Snell, A.: Tackling the challenges of employee engagement. Strateg. HR Rev. 8(2), 37–38 (2009)
Networkworld. https://www.networkworld.com/article/2334628/infrastructure-management/qualities-of-a-good-teleworker.html
DeRosa, D.: In focus/virtual teams-improving performance by emulating the best. Leadersh. Action 29, 17–19 (2009)
Kouzes, J.M., Posner, B.Z.: The Five Practices of Exemplary Leadership. Pfeiffer, Wiley, Hoboken (2003)
Martins, L.L., Gilson, L.L., Maynard, M.T.: Virtual teams: what do we know and where do we go from here? J. Manage. 30(6), 805–835 (2004)
Powell, A., Piccoli, G., Ives, B.: Virtual teams: a review of current literature and directions for future research. Database Adv. Inf. Syst. 35(1), 6–36 (2004)
Brett, J., Behfar, K., Kern, M.C.: Managing multicultural teams. Harv. Bus. Rev. 84(11), 84–91 (2006)
Barczak, G., McDonough, E.F., Athanassiou, N.: So you want be a global project leader? Res. Technol. Manage. 49(3), 28–35 (2006)
Cisco. https://newsroom.cisco.com/dlls/2007/eKits/MobileWorkforce_071807.pdf
Malhotra, A., Majchrzak, A., Rosen, B.: Leading Virtual Teams. Acad. Manage. Perspect. 21(1), 60–70 (2007). https://doi.org/10.5465/amp.2007.24286164
Nandhakumar, J., Baskerville, R.: Durability of online teamworking: patterns of trust. Inf. Technol. People 19(4), 371–389 (2006). https://doi.org/10.1108/09593840610718045
Janove, J.W.: Management by remote control. [Electronic Version]. HR Mag. 49(4), 119–124 (2004)
Gerke, S.K.: If I cannot see them, how can I lead them? Ind. Commer. Train. 38(2), 102–105 (2006). https://doi.org/10.1108/00197850610653171
Thomas, D.: How to: avoid burnout. Caterer Hotelk. 197(44), 8 (2007)
Kerber, K.W., Buono, A.F.: Leadership challenges in global virtual teams: lessons from the field. SAM Adv. Manage. J. 69(4), 4–10 (2004)
May, K.A.: Interview techniques in qualitative research: concerns and challenges. In: Morse, J.M. (ed.) Qualitative Nursing Research: A Contemporary Dialogue, pp. 188–201. Sage, Thousand Oaks (1991). https://doi.org/10.4135/9781483349015.n22
Seidman, I.E.: Interviewing as Qualitative Research: A Guide for Researchers in Education and the Social Sciences. Teachers College Press, New York (1991)
HBR. https://hbr.org/1995/05/trust-and-the-virtual-organization
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Beno, M. (2018). Managing Telework from an Austrian Manager’s Perspective. In: Rocha, Á., Adeli, H., Reis, L.P., Costanzo, S. (eds) Trends and Advances in Information Systems and Technologies. WorldCIST'18 2018. Advances in Intelligent Systems and Computing, vol 745. Springer, Cham. https://doi.org/10.1007/978-3-319-77703-0_2
Download citation
DOI: https://doi.org/10.1007/978-3-319-77703-0_2
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-77702-3
Online ISBN: 978-3-319-77703-0
eBook Packages: EngineeringEngineering (R0)