Satisfaction with e-participation: A Model from the Citizen’s Perspective, Expectations, and Affective Ties to the Place
The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.
Keywordse-participation Citizen satisfaction DeLone & McLean model Expectation-confirmation model Sense of place
Mijail Naranjo Zolotov gratefully acknowledge the support of Geo-informatics: Enabling Open Cities (GEO-C), the project funded by the European Commission within the Marie Skłodowska-Curie Actions, International Training Networks (ITN), and European Joint Doctorates (EJD). Grant Agreement number 642332 - GEO-C - H2020-MSCA-ITN-2014.
- 1.United Nations: E-government survey 2014 E-government for the future we want. New York, USA (2014)Google Scholar
- 5.United Nations: E-Government Survey 2012 E-government for the People (2012)Google Scholar
- 6.Foresee: Foresee e-government satisfaction index Q1 2016 (2016)Google Scholar
- 15.Chan, F.K.Y., Thong, J.Y.L., Venkatesh, V., et al.: Modeling citizen satisfaction with mandatory adoption of an e-government technology. J.Assoc. Inf. Syst. 11, 519–549 (2010)Google Scholar
- 25.Ma, L., Zheng, Y.: National e-government performance and citizen satisfaction: a multilevel analysis across European countries. Int. Rev. Adm. Sci. 1–21 (2017). https://doi.org/10.1177/0020852317703691
- 29.Allegretti, G., Antunes, S.: The Lisbon Participatory Budget: results and perspectives on an experience in slow but continuous transformation. F. Actions Sci. Reports. 11, 0–10 (2014)Google Scholar
- 40.Cuba, L., Hummon, D.M.: A place to call home: identification with dwelling, community and region. Sociol. Q. 34, 111–131 (1993). https://doi.org/10.1111/j.1533-8525.1993.tb00133.xCrossRefGoogle Scholar