Satisfaction with e-participation: A Model from the Citizen’s Perspective, Expectations, and Affective Ties to the Place

  • Mijail Naranjo ZolotovEmail author
  • Tiago Oliveira
  • Frederico Cruz-Jesus
  • José Martins
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 745)


The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use.


e-participation Citizen satisfaction DeLone & McLean model Expectation-confirmation model Sense of place 



Mijail Naranjo Zolotov gratefully acknowledge the support of Geo-informatics: Enabling Open Cities (GEO-C), the project funded by the European Commission within the Marie Skłodowska-Curie Actions, International Training Networks (ITN), and European Joint Doctorates (EJD). Grant Agreement number 642332 - GEO-C - H2020-MSCA-ITN-2014.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Mijail Naranjo Zolotov
    • 1
    Email author
  • Tiago Oliveira
    • 1
  • Frederico Cruz-Jesus
    • 1
  • José Martins
    • 2
  1. 1.NOVA, Information Management School (NOVA IMS)LisbonPortugal
  2. 2.INESC TEC and University of Trás-os-Montes e Alto DouroVila RealPortugal

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