ERP and BI as Tools to Improve Information Quality in the Italian Setting: The Research Design

  • Carlo Caserio
  • Sara Trucco
Part of the Contributions to Management Science book series (MANAGEMENT SC.)


This chapter presents the research design and the research questions of our empirical research. We specifically analyze the possible relationships between ERP, BI and information overload/underload. Furthermore, we wonder whether ERP and BI systems may also affect the information quality by influencing the information flow features (i.e., information processing capacity, communication and reporting, information sharing and frequency of meeting). In fact, the potentialities of ERP and BI systems may positively contribute to increasing the information quality (and the information system quality) by means of an improved management of information flow. This quality improvement may indirectly support management in counteracting, or at least reducing, the information overload/underload. Finally, we investigate the role played by the features of information flow in improving the information quality perceived by managers. After discussing the research design, the chapter describes the sample selection, the data collection, the variable measurement, and the factor analysis carried out on the research variables.


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Authors and Affiliations

  1. 1.Faculty of EconomicsUniversità degli Studi eCampusNovedrate (CO)Italy
  2. 2.Faculty of EconomicsUniversità degli Studi Internazionali di RomaRomeItaly

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