Enterprise Resource Planning Systems

  • Carlo Caserio
  • Sara Trucco
Part of the Contributions to Management Science book series (MANAGEMENT SC.)


The most advanced integrated Information Technology (IT) tools are represented by Enterprise Resource Planning systems (ERP). These systems can collect and integrate data using a common database, thereby representing a good basis for the overall accounting process. This chapter starts with an analysis of the literature on ERP, with a particular focus on the evolution of ERP systems. The evolution of ERP is, in fact, useful in understanding how ERP systems may affect, over time, the quality of information systems and of information. The chapter also shows that ERP systems can positively impact information quality in two main ways: first, they can directly impact the quality of information by improving data management; and second, ERP systems are also beneficial to many other features of information systems, which indirectly impacts the quality of information. To obtain these benefits, it is necessary to implement an effective ERP system by following the critical success factors suggested by the literature. Therefore, the chapter also proposes a list of success factors based on the main literature, regarding both ERP implementation and ERP post-implementation. Finally, the chapter focuses on the managerial role of the Chief Information Officer, who is responsible for the IT system and the entire information flow within a firm.


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© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Faculty of EconomicsUniversità degli Studi eCampusNovedrate (CO)Italy
  2. 2.Faculty of EconomicsUniversità degli Studi Internazionali di RomaRomeItaly

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