Skip to main content

Creating Dialogues Using Argumentation and Social Practices

  • Conference paper
  • First Online:
Internet Science (INSCI 2017)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10750))

Included in the following conference series:


Research in chatbots is already more than fifty years old, starting with the famous Eliza example. Although current chatbots might perform better, overall, than Eliza the basic principles used have not evolved that much. Recent advances are made through the use of massive learning on huge amounts of resources available through Internet dialogues. However, in most domains these huge corpora are not available. Another limitation is that most research is done on chatbots that are used for focused task driven dialogues. This context gives a natural focus for the dialogue and facilitates the use of simple reactive rules or frame-based approaches. In this paper, we argue that if chatbots are used in more general domains we have to make use of different types of knowledge to successfully guide the chatbot through the dialogue. We propose the use of argumentation theory and social practices as two general applicable sources of knowledge to guide conversations.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
EUR 32.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or Ebook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others


  1. 1.

    Drools is a tool to describe expert system rules. See for documentation and software.


  1. Augello, A., Gentile, M., Dignum, F.: Social practices for social driven conversations in serious games. In: de De Gloria, A., Veltkamp, R. (eds.) GALA 2015. LNCS, vol. 9599, pp. 100–110. Springer, Cham (2016).

    Google Scholar 

  2. Augello, A., Gentile, M., Weideveld, L., Dignum, F.: A model of a social chatbot. In: De Pietro, G., Gallo, L., Howlett, R.J., Jain, L.C. (eds.) Intelligent Interactive Multimedia Systems and Services 2016. SIST, vol. 55, pp. 637–647. Springer, Cham (2016).

    Chapter  Google Scholar 

  3. Bex, F., Modgil, S., Prakken, H., Reed, C.: On logical specifications of the argument interchange format. J. Logic Comput. 23(5), 951–989 (2013)

    Article  MathSciNet  MATH  Google Scholar 

  4. Bex, F., Peters, J., Testerink, B.: A.I. for online criminal complaints: from natural dialogues to structured scenarios. In: A.I. for Justice workshop (ECAI 2016) (2016)

    Google Scholar 

  5. Bex, F., Reed, C.: Dialogue templates for automatic argument processing. In: Proceedings of COMMA 2012, Frontiers in Artificial Intelligence and Applications, vol. 245, pp. 366–377 (2012)

    Google Scholar 

  6. Chesñevar, C., Modgil, S., Rahwan, I., Reed, C., Simari, G., South, M., Vreeswijk, G., Willmott, S.: Towards an argument interchange format. Knowl. Eng. Rev. 21(04), 293–316 (2006)

    Article  Google Scholar 

  7. Clark, H.H.: Using Language. Cambridge University Press, Cambridge (1996)

    Book  Google Scholar 

  8. Dignum, V.: A model for organizational interaction: based on agents, founded in logic. SIKS Dissertation Series 2004–1. Utrecht University, Ph.D. thesis (2004)

    Google Scholar 

  9. Gordon, T.F., Prakken, H., Walton, D.: The carneades model of argument and burden of proof. Artif. Intell. 171(10), 875–896 (2007)

    Article  MathSciNet  MATH  Google Scholar 

  10. Holtz, G.: JASSS. Generating social practices 17(1), 17 (2014)

    Google Scholar 

  11. Jeuring, J., et al.: Communicate!—a serious game for communication skills—. In: Conole, G., Klobučar, T., Rensing, C., Konert, J., Lavoué, É. (eds.) EC-TEL 2015. LNCS, vol. 9307, pp. 513–517. Springer, Cham (2015).

    Chapter  Google Scholar 

  12. Marietto, M.D.G.B., de Aguiar, R.V., Barbosa, G.D.O., Botelho, W.T., Pimentel, E., Frana, R.D.S., da Silva, V.L.: Artificial intelligence markup language: a brief tutorial. arXiv preprint (2013). arXiv:1307.3091

  13. McBurney, P., Parsons, S.: Dialogue games for agent argumentation. In: Simari, G., Rahwan, I. (eds.) Argumentation in Artificial Intelligence, pp. 261–280. Springer, Boston (2009).

    Chapter  Google Scholar 

  14. Ortony, A., Clore, G.L., Collins, A.: The Cognitive Structure of Emotions. Cambridge University Press, Cambridge (1988)

    Book  Google Scholar 

  15. Prakken, H.: Coherence and flexibility in dialogue games for argumentation. J. Logic Comput. 15(6), 1009–1040 (2005)

    Article  MathSciNet  MATH  Google Scholar 

  16. Prakken, H.: An abstract framework for argumentation with structured arguments. Argument Comput. 1(2), 93–124 (2010)

    Article  Google Scholar 

  17. Reckwitz, A.: Toward a theory of social practices. Eur. J. Soc. Theory 5(2), 243–263 (2002)

    Article  Google Scholar 

  18. Shove, E., Pantzar, M., Watson, M.: The Dynamics of Social Practice. Sage, Thousand Oaks (2012)

    Book  Google Scholar 

  19. Snaith, M., Reed, C.: TOAST: online ASPIC\({}^{\text{+}}\) implementation. In: Computational Models of Argument - Proceedings of COMMA 2012, Vienna, Austria, 10–12 September 2012, pp. 509–510 (2012)

    Google Scholar 

  20. van der Weide, T.: Arguing to motivate decisions. Utrecht University, Ph.D. thesis (2011)

    Google Scholar 

Download references

Author information

Authors and Affiliations


Corresponding author

Correspondence to Frank Dignum .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG, part of Springer Nature

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Dignum, F., Bex, F. (2018). Creating Dialogues Using Argumentation and Social Practices. In: Diplaris, S., Satsiou, A., Følstad, A., Vafopoulos, M., Vilarinho, T. (eds) Internet Science. INSCI 2017. Lecture Notes in Computer Science(), vol 10750. Springer, Cham.

Download citation

  • DOI:

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-77546-3

  • Online ISBN: 978-3-319-77547-0

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics