Developing a Social Innovation Methodology in the Web 2.0 Era

  • Thomas Vilarinho
  • Jacqueline Floch
  • Manuel Oliveira
  • Inès Dinant
  • Ilias O. Pappas
  • Simone Mora
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 10750)


The world is facing a growing number of societal challenges such as inequality rise, political upheaval, ageing population, etc. Governments are struggling to keep up to theirs existing service offers, making it difficult for tackling overarching social challenges alone. The active involvement of citizens in partaking social innovations is seen as potential solution to those wider challenges. However, the majority of the population lacks an understanding of social innovation and on how to contribute. In this work, we present a social innovation methodology catering citizens without previous social innovation experience and accessible via an ICT platform. We describe the designing process of the methodology, the core aspects of the resulting methodology and its validation.


Social innovation process Collective awareness platforms 



Authors of this paper, on behalf of the SOCRATIC consortium, acknowledge the European Union and the Horizon 2020 Research and Innovation Framework Programme for funding the project (ref. 688228). Furthermore, we thank the participants to the validation, and the project partners for the collaboration during participant recruitment and discussion of the results.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.SINTEFTrondheimNorway
  2. 2.FarapiSan SebastianSpain
  3. 3.Norwegian University of Science and TechnologyTrondheimNorway

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