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Telemedicine System Developments Through Strategic Collaboration Between Industry, Government and Academia

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Collaborative Dynamic Capabilities for Service Innovation

Abstract

To revitalize local communities in the twenty-first century, a central issue is creating new value in and between communities through the formation of virtual communities, particularly in the areas of medical, welfare, and healthcare through the effective use of information and communication technology (ICT). Telemedicine, remote area healthcare support and home nursing support using ICT have enabled the creation of new health support ecosystems.

This chapter observes and analyzes telemedicine system development processes from the perspectives of the leadership of the main players of e-healthcare, through two cases. The first looks at leading physicians (innovative customers) at university hospitals with high levels of learning experience as main players. The second looks at project teams in leading telecommunications carriers as main players. As common knowledge acquired from these two cases, this chapter describes how strategic collaboration among stakeholders transcending industry, government, and academia drives the asset orchestration process to build new telemedicine systems through know-how acquired by practical learning in the healthcare workplace. The chapter also identifies the importance of forming strategic communities among collaborating partners so that stakeholders can demonstrate collaborative dynamic capabilities across industry, government, and academia.

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Authors and Affiliations

  1. Nihon University, College of Commerce, Tokyo, Japan

    Rumiko Azuma & Mitsuru Kodama

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  1. Rumiko Azuma
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  2. Mitsuru Kodama
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Correspondence to Rumiko Azuma .

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Editors and Affiliations

  1. Nihon University, College of Commerce, Tokyo, Japan

    Mitsuru Kodama

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Azuma, R., Kodama, M. (2018). Telemedicine System Developments Through Strategic Collaboration Between Industry, Government and Academia. In: Kodama, M. (eds) Collaborative Dynamic Capabilities for Service Innovation. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-77240-0_7

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