Measuring Door-to-Door Journey Travel Satisfaction with a Mobile Phone App

  • Yusak O. Susilo
  • Fotis K. Liotopoulos
Part of the Applying Quality of Life Research book series (BEPR)


This chapter describes the lessons learned from designing, deploying and analysing the results from a smartphone applications, sbNavi™, in measuring door-to-door, multi-modal, travel satisfaction across eight different European cities. In this chapter, the process, the architecture design and the pros and cons of deploying such app are described. Challenges from technical and practical point of views are then discussed and the comparability of the results, compared to other survey methods, is presented.


App architectural design Pros and cons of app deployments Multimodal travel satisfaction On-board measurement Door-to-door journey 



The trials of these tools were funded by the METPEX (MEasurement Tool to determine the quality of the Passenger EXperience) project (, which was funded by the European Union’s Seventh Framework Programme for Research, Technological Development and Demonstration under grant agreement no. 314354.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.KTH Royal Institute of TechnologyStockholmSweden
  2. 2.SBOING.netThessalonikiGreece

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