Abstract
The author portrays empowerment and open communication as vital elements of error management. Based on his experience as a physician, he shows that, in order to empower teams in medical practice, the train-the-trainer method has turned out to be a successful approach to sustainably implement open communication. Further steps include sign-out procedures at the end of every surgical procedure, in which technical details and problems as well as communication issues are discussed. Communication problems and misunderstandings are to be tackled before they become chronic and impact the team climate. The author emphasizes that to empower others requires a form of leadership that moves away from a command-and-control style, works with facilitating, coaching, and guiding, and is open to feedback.
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Brommundt, J. (2018). Empowerment. In: Hagen, J. (eds) How Could This Happen?. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-76403-0_9
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DOI: https://doi.org/10.1007/978-3-319-76403-0_9
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