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Accessing Government Open Data Through Chatbots

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Current Trends in Web Engineering (ICWE 2017)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 10544))

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In this paper, we propose to employ chatbots as an interface for open data published by organizations, specifically focusing on public administrations. Open data are especially useful in e-Government initiatives but their exploitation is currently hampered to end users by the lack of user-friendly access methods. On the other hand, current UX in social networks have made people used to chatting. Building on cognitive technologies, we prototyped a chatbot on top of the OpenCantieri dataset published by the Italian Ministero delle Infrastrutture e Trasporti, and we argue that such a model can be extended as a generally available access method to open data.

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Correspondence to Francesco Leotta .

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Porreca, S., Leotta, F., Mecella, M., Vassos, S., Catarci, T. (2018). Accessing Government Open Data Through Chatbots. In: Garrigós, I., Wimmer, M. (eds) Current Trends in Web Engineering. ICWE 2017. Lecture Notes in Computer Science(), vol 10544. Springer, Cham.

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  • Print ISBN: 978-3-319-74432-2

  • Online ISBN: 978-3-319-74433-9

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