Evidence of the Effectiveness of a Digital Tool to Promote Health Service Literacy Among Young University Students

Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 810)


University students face for their first time the necessity to find and access health services on their own. Information on health services is easily available online, but young people have difficulties with evaluating its trustworthiness and navigating multiple choices. We produced a digital information tool in the form of an interactive map displaying 88 preselected youth-friendly health services in the Bordeaux area (France). The tool was tested by 319 students who answered a first questionnaire on their knowledge of local youth-friendly health services. Among them, 73 students answered an additional satisfaction questionnaire: 85% declared having obtained clear information through this tool, and 100% felt reassured by the fact that information was advised by experts. Findings suggest that trustworthy institutional digital information tools can contribute to increase students’ health service literacy, thus enhancing their access to care.


Health information seeking Health service literacy Digital information tool 



The authors would like to thank Tanguy Cariou (University of Bordeaux, Inserm, Bordeaux Population Health Research Center, France) for his contribution to this paper (descriptive analyses). The authors also thank the servi-Share and i-Share teams for their operational support.


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  1. 1.University of Bordeaux, Inserm, Bordeaux Population Health Research Center, Team HEALTHY, UMR 1219BordeauxFrance

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