Causal Relationships of Construction Performance Using the Balanced Scorecard

  • Jainnarong Jantan
  • Veedard Tesan
  • Pitchayanan Purirodbhokhin
  • Sasawat Aree
  • Jean Meenchainant
  • Katawut Noinonthong
  • Thanwadee Chinda
Conference paper
Part of the Lecture Notes in Mechanical Engineering book series (LNME)


The construction industry is a key industry that makes a significant contribution to the success of the economy of the country. To improve a construction performance, this paper utilizes the balanced scorecard approach to develop a causal loop diagram of construction performance. The results conclude six key factors, including (1) Financial, (2) Customer, (3) Internal Process, (4) Leadership, (5) Employee, and (6) Innovation factors, with a total of 27 associated items. A number of positive and negative loops are summarized to explain interrelationships among the key factors, as well as items, to better understand the construction performance, and plan for performance improvement. The study results will further be used to develop a dynamic model of construction performance, so that a construction company can proceed through to a better performance.


Balanced scorecard Construction industry Construction performance System dynamics modeling 


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Jainnarong Jantan
    • 1
  • Veedard Tesan
    • 1
  • Pitchayanan Purirodbhokhin
    • 1
  • Sasawat Aree
    • 1
  • Jean Meenchainant
    • 1
  • Katawut Noinonthong
    • 2
  • Thanwadee Chinda
    • 1
  1. 1.School of Management TechnologySirindhorn International Institute of Technology, Thammasat UniversityMuangThailand
  2. 2.J.A.T. Ground Expert Co. LtdLumlukkaThailand

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