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Outsourcing Projects and Achieving the Organizational Goals: Applied Study in Greater Amman Municipality (GAM)

  • Mohammad Salameh Alhmeidiyeen
Conference paper
Part of the Lecture Notes in Mechanical Engineering book series (LNME)

Abstract

Outsourcing is the buzz word of the 21st century. The use of outsourcing has increased in recent years, as organizations seek to lower costs and increase efficiency in response to higher levels of global competition. Outsourcing has become a significant issue in the restructuring of organizations and is increasingly used within both the private and public sectors. This paper is exploring the effect of outsourcing dimensions (outsourcing strategy, speed of implementing project, and project cost) on total citizens’ satisfaction (citizens’ satisfaction and serving larger number of citizens). The sample of the study insists of 60 respondents (managers, non-managers) that are working in directorate of projects in GAM. The study is to focus on a group of selected projects outsourced in the years 2015 and 2016. Discussion and conclusions are offered.

Keywords

Outsourcing Strategies Project cost Citizens’ satisfaction Great Amman Municipality (GAM) 

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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Alzaytoonah University of JordanAmmanJordan

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