Knowledge-intensive Process: A Research Framework

  • Flavia Maria SantoroEmail author
  • Fernanda Araujo Baião
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 308)


Great value is now being credited to the so-called Knowledge-intensive Processes (KiP) benefiting from the advent and proliferation of social media, smart devices, real-time computing, and technologies for big data. Our research investigates the origin, formalization, and support for KiP towards what we call a Knowledge-intensive Process-Aware Information System (KiPAIS). We propose a research framework to address the following challenges, aligned with the pillars of the CBPM due to intrinsic relationships among them: (1) eliciting and discovering KiP; (2) representation and support to the implementation of KiP; (3) formal theory capable of explaining KiP; (4) measuring the performance of KiP.


Knowledge-intensive Process Cognitive BPM 


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Flavia Maria Santoro
    • 1
    Email author
  • Fernanda Araujo Baião
    • 1
  1. 1.Federal University of the State of Rio de JaneiroRio de JaneiroBrazil

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