A Systematic Literature Review of the Use of Social Media for Business Process Management

  • Jana ProdanovaEmail author
  • Amy Van Looy
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 308)


In today’s expansion of new technologies, innovation is found necessary for organizations to be up to date with the latest management trends. Although organizations are increasingly using new technologies, opportunities still exist to achieve the nowadays essential omnichannel management strategy. More precisely, social media are opening a path for benefiting more from an organization’s process orientation. However, social media strategies are still an under-investigated field, especially when it comes to the research of social media use for the management and improvement of business processes or the internal way of working in organizations. By classifying a variety of articles, this study explores the evolution of social media implementation within the BPM discipline. We also provide avenues for future research and strategic implications for practitioners to use social media more comprehensively.


Business process management Lifecycle management  Social BPM Collaborative BPM Social media Business 2.0 


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  1. 1.Department of Economics and Business Administration, Faculty of Economics and BusinessUniversity of BurgosBurgosSpain
  2. 2.Department of Business Informatics and Operations Management, Faculty of Economics and Business AdministrationGhent UniversityGhentBelgium

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