A Framework for Improving User Engagement in Social BPM

  • Vanisha GokaldasEmail author
  • Mohammad Ehson Rangiha
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 308)


Businesses are increasingly focused on becoming flexible and versatile, and are moving away from the traditional business process management approach. Social BPM supports this as it involves the interaction and collaboration of users, using social software to improve business process management. However, the success of Social BPM is dependent on the participation of users. Therefore, organisations need to ensure that users are motivated enough to participate in the use of social software for creating and maintaining process models. This paper presents a Social BPM User Engagement Framework that combines theories from psychology and computer science disciplines on user motivation and online participation in the workplace. The framework is designed in three levels – organizational, social software and task, to improve user participation in Social BPM.


Social BPM Online participation Social software User engagement Motivation 


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  1. 1.Department of Computer Science, School of Mathematics, Computer Science and EngineeringCity, University of LondonLondonUK

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