Towards a Solution Space for BPM Issues Based on Debiasing Techniques

  • Maryam Razavian
  • Irene VanderfeestenEmail author
  • Oktay Turetken
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 308)


In previous work, we discussed how cognitive biases may lead to issues in the design phases of the business process management lifecycle, such as the development of suboptimal process architectures and incomplete process models, the identification of irrelevant bottlenecks and weaknesses in a process, and the selection and implementation of confirmatory redesigns. This position paper makes a first step towards solving these issues through the use of debiasing techniques. Such techniques can be used to reduce or avoid the cognitive biases that potentially lead to BPM issues.


Cognitive biases Debiasing techniques BPM issues BPM lifecycle BPM method 


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Maryam Razavian
    • 1
  • Irene Vanderfeesten
    • 1
    Email author
  • Oktay Turetken
    • 1
  1. 1.School of Industrial Engineering and Innovation SciencesEindhoven University of TechnologyEindhovenThe Netherlands

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