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How to Achieve Better Knowledge Utilization with Knowledge Externalization Mechanisms in Social Intranets

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Knowledge Management in Digital Change

Part of the book series: Progress in IS ((PROIS))

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Abstract

Organizations rely on employees to externalize their tacit knowledge in order to effectively conduct knowledge-intensive work processes. Tacit knowledge externalization is particularly important in times of digital transformation where product and service innovation cycles become shorter and require creative, quick decision-making. Our understanding of mechanisms that constitute tacit knowledge externalization and how this relates to knowledge use is, however, limited. This paper contributes towards closing this gap by testing whether the suggested mechanisms of content generation, storytelling, organizational communication, professional collaboration, and practice demonstration are associated with knowledge use when supported by corporate social media. The implications for research and practice are discussed.

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Notes

  1. 1.

    The survey construct is self-developed and details on the instrument development and validation process can be requested from the authors.

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Author information

Authors and Affiliations

  1. Innsbruck, Austria

    Vanessa Bachmaier

  2. University of Innsbruck, Innsbruck, Austria

    Isabella Seeber

Authors
  1. Vanessa Bachmaier
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  2. Isabella Seeber
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Correspondence to Isabella Seeber .

Editor information

Editors and Affiliations

  1. Wiesbaden Business School, RheinMain University of Applied Sciences, Wiesbaden, Germany

    Klaus North

  2. School of Management, University of Innsbruck, Innsbruck, Austria

    Ronald Maier

  3. Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), Bonn, Germany

    Oliver Haas

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Bachmaier, V., Seeber, I. (2018). How to Achieve Better Knowledge Utilization with Knowledge Externalization Mechanisms in Social Intranets. In: North, K., Maier, R., Haas, O. (eds) Knowledge Management in Digital Change. Progress in IS. Springer, Cham. https://doi.org/10.1007/978-3-319-73546-7_9

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