IT Service Management Using COBIT Enablers: The Case of Brazilian National Institute of Cancer

  • Sandro Luís Freire de Castro Silva
  • Saulo Barbará de Oliveira
  • Marcos Azevedo Benac
  • Antônio Augusto Gonçalves
  • Carlos Henrique Fernandes Martins
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 721)

Abstract

Due to increased demand for Technology Services in Brazilian Public Institutions, Information Technology (IT) planning activities are increasingly being used in organizations and IT services are maintained with goal differential in the market. The purpose of this article is to investigate how the ITIL implementation contributes to Brazilian National Institute of Cancer management model by using COBIT IT governance practices to measure organizational performance. For this, a qualitative field research was done, through interviews aimed at evaluating the perception of the subjects investigated on the research them. It was identified that the strategies converge when it comes to the initiative to improve administrative processes. The main conclusion is that ITIL and COBIT practices are equally relevant for improving the efficiency of governance cycle management in the institution under study.

Keywords

IT governance IT planning IT service management ITIL COBIT 

References

  1. 1.
    Dawes, S.S., Gharawi, M.A., Burke, G.B.: Transnational public-sector knowledge networks: knowledge and information sharing in a multi-dimensional context. Gov. Inf. Q. 29(Suppl. 1), S112–S120 (2012).  https://doi.org/10.1016/j.giq.2011.08.002CrossRefGoogle Scholar
  2. 2.
    Tribunal de Contas da União, Relatório de Levantamento, March 2014Google Scholar
  3. 3.
    INCA - Instituto Nacional de Câncer José de Alencar Gomes da Silva, http://www.inca.gov.br. Accessed 24 Jan 2017
  4. 4.
    ITIL V3, ITIL Official Website (2012), http://www.itil-officialsite.com/. Accessed 1 July 2012
  5. 5.
    ISACA: COBIT 5: A Business Framework for The Governance and Management of Enterprise IT. Information Systems Audit and Control Association, Rolling Meadows (2012)Google Scholar
  6. 6.
    Oliveira, S.B., Almeida Neto, M.A., Oliveira, Barbará, F.N.: Planejamento Estratégico de TI: Formulário de Levantamento de Dados sobre a Situação geral da Organização (FLD01) Relatório Técnico de Projeto. UFRRJ/DCAC: Seropédica – RJ (2013), http://www.slideshare.net/sbarbara/. Accessed Jan 13 2017
  7. 7.
    Richardson, R.J.: Pesquisa social: métodos e técnicas, 3rd edn. Atlas, São Paulo (2007)Google Scholar

Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Sandro Luís Freire de Castro Silva
    • 1
  • Saulo Barbará de Oliveira
    • 2
  • Marcos Azevedo Benac
    • 2
  • Antônio Augusto Gonçalves
    • 1
  • Carlos Henrique Fernandes Martins
    • 1
  1. 1.Instituto Nacional do Câncer - COAE Tecnologia da InformaçãoRio de JaneiroBrazil
  2. 2.Universidade Federal Rural do Rio de JaneiroRio de JaneiroBrazil

Personalised recommendations