Rationalization of Organizational Processes: The Case of the Institute of Applied Social Sciences of Rio de Janeiro Federal Rural University

  • Elisangela Costa
  • Saulo Barbará de Oliveira
  • Daniel Ribeiro de Oliveira
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 721)

Abstract

Processes are instruments for systematization of working activities that facilitate management and add value to the organization. This study describes results of mapping the processes of the Institute of Applied Social Sciences of Rio de Janeiro Federal Rural University (UFRRJ). The study is qualitative, exploratory and interventionist in nature. The data were collected by consulting the literature and documents and conducting interviews. We sought to ascertain the most suitable techniques and methods for the objectives of the study, and through interviews with managers and other staff members it was possible to assess the initial situation of the organization, its bottlenecks and critical points, and from the knowledge obtained, to implement improvements in the process. The results allow concluding that the mapping of processes contributed by enabling the sector to identify and better visualize the processes, identify failures, standardize activities and improve the quality of the services rendered.

Keywords

Mapping Processes Performance improvement Public organization 

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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Elisangela Costa
    • 1
  • Saulo Barbará de Oliveira
    • 1
  • Daniel Ribeiro de Oliveira
    • 1
  1. 1.Universidade Federal Rural do Rio de JaneiroRio de JaneiroBrazil

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