Involvement of Human Capital: Time for Teamwork
In this chapter we focus on how people and teamwork can be leveraged for human excellence in organisations. The business excellence (BE) maturity of an organisation depends on embedded organisational changes, which in turn affect the way human resource (HR) considerations are formed in relation to strategic quality goals. It is now evident that quality experts, researchers, academics, and practitioners have realised that human capital development should be at the core of the quality philosophy and that employee involvement and commitment is essential to the successful introduction and implementation of quality initiatives, programmes, or practices and techniques (Blackburn and Rosen 1993; Soltani et al. 2004; Soltani 2003). Thus, BE has a high HR context, and this quality movement recognises the importance of HR utilisation and states a conceptual and well-defined image concerning human behaviour and motivation (Pfeffer 1994). Research evidence also suggests that as total quality management (TQM) improvement efforts proceed, a change in the corporate culture occurs, resulting in the establishment of a work climate in which participation, trust, responsibility for goal achievement, and employee involvement take place (Lawler 1994).
- Blackburn, R., & Rosen, B. (1993). Total quality and human resources management: Lessons learned from Baldrige award-winning companies. The Academy of Management Executive, 7(3), 49–66.Google Scholar
- Field, A. (2005). Discovering statistics using SPSS (2nd ed.). London: Sage.Google Scholar
- Lawler, E. E. (1994). Total quality management and employee involvement: Are they compatible? The Academy of Management Executive, 8(1), 68–76.Google Scholar
- van Donk, D. P., & Sanders, G. (1993). Organizational culture as a missing link in quality management. International Journal of Quality & Reliability Management, 10(5), 5–15.Google Scholar
- Yin, R. R. (2004). Case study research: Design and methods (3rd ed.). London: Sage Publications.Google Scholar