Skip to main content
SpringerLink
Log in

National Approaches to Quality Management

  • Chapter
  • First Online:
Achieving Sustainable Business Excellence

  • 947 Accesses

Abstract

Many governments around the world have supported or initiated quality performance and excellence awards to measure the business performance of organisations applying total quality management (TQM) principles in different areas. The country-level quality awards were established to recognise and reward business excellence (BE) and encourage organisations to adopt best business practices. They represent the highest recognition given by the government of a nation, as awards improve the country’s business competitiveness and image worldwide. The custodians are normally government bodies that have established common evaluation criteria, such as leadership, customer orientation, people, and results (Tan 2002). With the 1951 awarding of the first Deming Prize in Japan, quality and BE began to take the spotlight in the business world. In 1988, just over 30 years later, the Malcolm Baldrige National Quality Award (MBNQA) in the United States and the Australian Business Excellence Award (ABEA) were initiated. This was the beginning of the trend towards national and global quality awards in different countries around the world (Kern Pipan et al. 2011).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Ahmed. (2015). New research shows 61 countries with national business excellence awards. Retrieved from http://blog.bpir.com/latest-news/new-research-shows-67-countries-with-national-business-excellence-awards

  • Allvin, S., Ulmer, J. M., & Ollison, T. E. (2008). The Malcolm Baldrige award: What technology managers can learn from health care winners. International Journal of Applied Management and Technology, 6(3), 274–301.

    Google Scholar 

  • Angell, L. C., & Corbett, L. M. (2009). The quest for business excellence: Evidence from New Zealand’s award winners. International Journal of Operations & Production Management, 29(2), 170–199.

    Article  Google Scholar 

  • Boys, K. A., & Wilcock, A. E. (2014). Improving integration of human resources into quality management system standards. International Journal of Quality & Reliability Management, 31(7), 738–750.

    Article  Google Scholar 

  • BPIR. (n.d.). Business excellence models. Retrieved from http://www.bpir.com/total-quality-management-business-excellence-models-bpir.com.html

  • Brah, S. A., Tee, S. S. L., & Rao, B. M. (2002). Relationship between TQM and performance of Singapore companies. International Journal of Quality and Reliability Management, 19(4), 356–379.

    Article  Google Scholar 

  • British Quality Foundation. (2003). The impact of business excellence on financial performance. London: British Quality Foundation.

    Google Scholar 

  • Brown, M. G. (2013). Baldrige award winning quality – 18th edition: How to interpret the Baldrige criteria for performance excellence. Boca Raton: CRC Press.

    Google Scholar 

  • Cavusgil, S. T., Knight, G., Riesenberger, J. R., Rammal, H. G., & Rose, E. L. (2014). International business. Melbourne: Pearson Australia.

    Google Scholar 

  • Eriksson, H. (2003). Experiences of working with in-company quality awards: A case study. The TQM Magazine, 15(6), 397–407.

    Article  Google Scholar 

  • Evans, J. R., Ford, M. W., Masterson, S. S., & Hertz, H. S. (2012). Beyond performance excellence: Research insights from Baldrige recipient feedback. Total Quality Management and Business Excellence, 23(5–6), 489–506.

    Article  Google Scholar 

  • Excellence Canada. (n.d.). Canada awards for excellence. Retrieved from http://excellence.ca/en/awards/

  • Feng, J., Prajogo, D. I., Chuan Tan, K., & Sohal, A. S. (2006). The impact of TQM practices on performance: A comparative study between Australian and Singaporean organizations. European Journal of Innovation Management, 9(3), 269–278.

    Article  Google Scholar 

  • Hasan, M., & Hannifah, H. (2013). A study of Australian business excellence award winners. Journal of Service Science and Management, 6(1), 31–37.

    Article  Google Scholar 

  • Hendricks, K. B., & Singhal, V. R. (1997). Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science, 43(9), 1258–1274.

    Article  Google Scholar 

  • Iaquinto, A. L. (1999). Can winners be losers? The case of the Deming prize for quality and performance among large Japanese manufacturing firms. Managerial Auditing Journal, 14(1/2), 28–35.

    Article  Google Scholar 

  • Jagadeesh, R. (2014). Emphasis on human resource management in quality improvement–A case study of quality awards’ criteria. International Journal of Economics, Commerce and Management, 1(2), 1–12.

    Google Scholar 

  • Jurkovičová, M., & Kašubová, K. (2012). 12 years of the national quality award of the Slovak Republic. Quality Innovation Prosperity, 16(1), 1–17.

    Article  Google Scholar 

  • Kern Pipan, K., Gomiscek, B., Kljajic, M., & Jesenko, M. (2011). An empirical study on comparing total quality management (TQM) items of national quality award applicants in Slovenia. African Journal of Business Management, 5(33), 12829–12840.

    Google Scholar 

  • Kern Pipan, K., Gomišček, B., & Kljajić, M. (2013). Slovenian national excellence award and TQM deployment in Slovenian companies. Paper presented at the quality management and organizational development conference, University of Maribor, Slovania.

    Google Scholar 

  • Kumar, V., Choisne, F., de Grosbois, D., & Kumar, U. (2009). Impact of TQM on company’s performance. International Journal of Quality and Reliability Management, 26(1), 23–37.

    Article  Google Scholar 

  • Lasrado, F. (2017). Perceived benefits of national quality awards: A study of UAE’s award winning organizations. Measuring Business Excellence, 21(1), 50–64.

    Article  Google Scholar 

  • Laszlo, G. P. (1996). Quality awards-recognition or model? The TQM Magazine, 8(5), 14–18.

    Article  Google Scholar 

  • Lee, P.-M. (2002). Sustaining business excellence through a framework of best practices in TQM. The TQM Magazine, 14(3), 142–149.

    Article  Google Scholar 

  • Madan, P. (2010). An award journey for business excellence: The case study of a public sector unit. Total Quality Management, 21(12), 1343–1364.

    Article  Google Scholar 

  • Mann, B., Mohammad, M., & Agustin, M. T. A. (2012). Understanding business excellence – An awareness guidebook for SMEs. (2017). [ebook] Asian Productivity Organization. Retrieved from http://www.apo-tokyo.org/coe/files/Understanding-Business-Excellence.pdf

  • Miguel, P. A. C. (2015). Receiving a national quality award three times: Recognition of excellence in quality and performance. The TQM Journal, 27(1), 63–78.

    Article  Google Scholar 

  • Schuhmacher, M. C., Kuester, S., & Flötotto, D. (2017). Idea competitions in new service development: Co-creation with a certain consumer group. In C. L. Campbell (Ed.), The customer is NOT always right? Marketing orientations in a dynamic business world (pp. 429–432). Cham: Springer.

    Chapter  Google Scholar 

  • SPRING. (2017a). Business excellence framework. Retrieved from https://www.spring.gov.sg/Building-Trust/Business-Excellence/Documents/BE_Framework.pdf

  • SPRING. (2017b). Enabling transformation of Singapore’s SMEs through industry development. Retrieved from https://www.spring.gov.sg/Inspiring-Success/Enterprise-Stories/Pages/Developing-Singapore's-SMEs.aspx

  • Talwar, B. (2011). Business excellence models and the path ahead…. The TQM Journal, 23(1), 21–35.

    Article  Google Scholar 

  • Tan, K. C. (2002). A comparative study of 16 national quality awards. The TQM Magazine, 14(3), 165–171.

    Article  Google Scholar 

  • Tan, K. C., & Khoo, H. H. (2002). The relevance of Confucianism to national quality awards in Southeast Asia. International Journal of Cross Cultural Management, 2(1), 65–82.

    Article  Google Scholar 

  • Taylor, L. (2000). A comparison of the criteria and strategies of different awards. The Innovation Journal: The Public Sector Innovation Journal, 5(1), 1–3.

    Google Scholar 

  • Tzeng, J.-R., Lin, S.-C., Chen, S.-C., Liu, K.-S., Liu, S.-C., & Fu, S.-L. (2009). The strategic study of National Quality Award through business excellence model – The IBM, Panasonic and E.SUN Bank cases in Taiwan. Systemics, Cybernetics and Informatics, 7(5), 95–100.

    Google Scholar 

  • Vokurka, R. J., Stading, G. L., & Brazeal, J. (2000). A comparative analysis of national and regional quality awards. Quality Progress, 33(8), 41–49.

    Google Scholar 

  • Xie, M., Tan, K. C., Puay, S. H., & Goh, T. N. (1998). A comparative study of nine national quality awards. The TQM Magazine, 10(1), 30–39.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Wollongong in Dubai, Dubai, United Arab Emirates

    Flevy Lasrado & Vijay Pereira

Authors
  1. Flevy Lasrado
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Vijay Pereira
    View author publications

    You can also search for this author in PubMed Google Scholar

Rights and permissions

Reprints and permissions

Copyright information

© 2018 The Author(s)

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Lasrado, F., Pereira, V. (2018). National Approaches to Quality Management. In: Achieving Sustainable Business Excellence. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-319-73314-2_5

Download citation

Publish with us

Policies and ethics

Search

Navigation