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Understanding Cross-Cultural Requirements in mHealth Design: Findings of a Usability Study of Indian Health Professionals

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Current and Emerging mHealth Technologies

Abstract

Mobile health (m-health) applications are an increasingly important, cost-effective solution for recording, managing, and disseminating medical information. However, m-health applications designed without feedback from the intended user community may create significant usability challenges. A critical factor in the success of m-health applications rests on the design of user-friendly, cross-cultural interfaces to enable the usability, accessibility, perception, and acceptance of m-health applications. This is particularly true in international markets, where stakeholders may be from a variety of cultural and linguistic backgrounds. To assuage this point, this chapter presents the results of an initial usability study conducted over 6 months of eight Indian public health professionals’ user preferences in their interactions with an m-health application developed in the United States. Specifically, we use a qualitative analysis approach as a requirements analysis tool to identify cross-cultural factors that might influence usability, accessibility, and interaction challenges and affect m-health acceptance. Results indicate that technology familiarity, navigation, language, feedback mechanisms, cognitive overload, and background preferences are the key factors affecting performance and, ultimately, user acceptance.

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Acknowledgments

This study was conducted as part of the evaluation of the Global Road Safety Program conducted by Johns Hopkins International Injury Unit (JH-IIRU) and was funded by the Bloomberg Philanthropies.

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Correspondence to Joyram Chakraborty .

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Chakraborty, J., Rosasco, N., Dehlinger, J., Wadhwaniya, S., Tetali, S., Gupta, S. (2018). Understanding Cross-Cultural Requirements in mHealth Design: Findings of a Usability Study of Indian Health Professionals. In: Sezgin, E., Yildirim, S., Özkan-Yildirim, S., Sumuer, E. (eds) Current and Emerging mHealth Technologies. Springer, Cham. https://doi.org/10.1007/978-3-319-73135-3_9

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  • DOI: https://doi.org/10.1007/978-3-319-73135-3_9

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