The Role of Digital Technologies in Facilitating Intergenerational Learning in Heritage Tourism

  • Pierre Benckendorff
  • Iis P. TussyadiahEmail author
  • Caroline Scarles
Conference paper


This research proposes a framework of intergenerational learning (IGL) that supports child-to-parent influence in the context of heritage learning using augmented reality (AR) and serious game applications. Positioning children as the behavioural catalysts in the learning process, the framework is developed based on several considerations and requirements. First, the technologies are designed to play a role in attracting and engaging children in learning and providing an intergenerational participation structure to allow children to influence parents’ attitudes and behaviour. Second, using the mechanics, dynamics, and aesthetics framework of game design, the game elements are designed to provide realistic context for experiential learning, informative guiding and player interactions to increase engagement, as well as clear and measurable success indicators to increase motivation. The outcome of this framework is attitude and behaviour change in children and parents with regards to heritage preservation and appreciation, which is one of the main goals of heritage tourism managers.


Intergenerational learning Child-to-parent influence Attitude change Behavioural catalyst Augmented reality Serious game 


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Copyright information

© Springer International Publishing AG 2018

Authors and Affiliations

  • Pierre Benckendorff
    • 1
  • Iis P. Tussyadiah
    • 2
    Email author
  • Caroline Scarles
    • 2
  1. 1.UQ Business SchoolUniversity of QueenslandSt LuciaAustralia
  2. 2.School of Hospitality and Tourism ManagementUniversity of SurreyGuildfordUK

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