Abstract
Information and communication technology has evolved over the past two decades, particularly in the recent five years. Along with the extensive use of smartphones, mobile payment has emerged as an innovation of the age. At present, Chinese people heavily rely on mobile payment in their daily lives and their travels. Nevertheless, what if mobile payment breaks down during their use? To address this issue, this study focuses on the pre-crisis management stage (i.e., awareness and flexibility) of the crisis management framework to detect the potential breakdown of mobile payment systems. Findings indicate that during their travel, travelers tend to use bank cards or mobile payment more than they use cash. Moreover, attributes for measuring awareness and flexibility are identified through principal component analysis. Results of this study could assist tourism practitioners in understanding the current situation of adopting mobile payment among Chinese travelers and preparing for the potential breakdown of mobile payment.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Azadian, S., Shirali, G.A., Saki, A.: Designing a questionnaire to assess crisis management based on a resilience engineering approach. Jundishapur J. Health Sci. 6(1), 245–256 (2014)
Brown, N.A., Rovins, J.E., Feldmann-Jensen, S., Orchiston, C., Johnston, D.: Exploring disaster resilience within the hotel sector: a systematic review of literature. Int. J. Disaster Risk Reduction 22, 362–370 (2017)
Campo, S., Díaz, A.M., Yagüe, M.J.: Hotel innovation and performance in times of crisis. Int. J. Contemp. Hospitality Manag. 26(8), 1292–1311 (2014)
CCTV: Mobile payment occupies 71% of the total money transfer market. Retrieved 14 Oct 2017, from http://news.cctv.com/2017/01/05/ARTIWHc0VikSstehPvLncmMI170105.shtml (2017)
Chen, J.L., Chen, A.: Travel, astronomy tourism, and getting old. In: Astronomy for Older Eyes, pp. 111–122. Springer International Publishing, Gewerbestrasse, Switzerland (2017)
China Internet Watch: China third-party online payment market overview Q1 2017. Retrieved 5 July 2017, from https://www.chinainternetwatch.com/20806/online-payment-market-q1-2017/ (2017)
Faulkner, B.: Towards a framework for tourism disaster management. Tour. Manag. 22(2), 135–147 (2001)
Fink, S.: Crisis management: planning for the inevitable. Am. Manag. Assoc., New York, US (1986)
Guo, M.: Stripe signs deals with China’s Alipay and WeChat. Retrieved 10 Aug 2017, from https://news.cgtn.com/news/3d67544f3459444e/share_p.html (2017)
Khalilzadeh, J., Ozturk, A.B., Bilgihan, A.: Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry. Comput. Hum. Behav. 70, 460–474 (2017)
Lerbinger, O.: The crisis manager: facing risk and responsibility. Lawrence Erlbaum Associates, Mahwah, New Jersey (1997)
Liébana-Cabanillas, F., Muñoz-Leiva, F., Sánchez-Fernández, J.: A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. Serv. Bus. 1–40 (2017). https://doi.org/10.1007/s11628-017-0336-7
Lu, S., Law, R.: Technology crisis management in Mainland China: a study of hotels in Hangzhou. Inf. Technol. Hospitality 4, 153–159 (2007)
Lu, J., Yang, Z., Li, L., Yuan, W., Li, L., Chang, C.C.: Multiple schemes for mobile payment authentication using QR code and visual cryptography. Mob. Inf. Syst. 1–12 (2017). https://doi.org/10.1155/2017/4356038
Mikulić, J., Sprčić, D.M., Holiček, H., Prebežac, D.: Strategic crisis management in tourism: an application of integrated risk management principles to the Croatian tourism industry. J. Destination Mark. Manag. (2016). https://doi.org/10.1016/j.jdmm.2016.08.001
Mitroff, I.I., Pearson, C.M.: Crisis management: a diagnostic guide for improving your organization’s crisis-preparedness. Wiley, Hoboken, New Jersey (1993)
Peng, R., Xiong, L., Yang, Z.: Exploring tourist adoption of tourism mobile payment: an empirical analysis. J. Theor. Appl. Electron. Commer. Res. 7(1), 21–33 (2012)
Perry, R., Charlotte, B., Isabella, M., Bob, C.: SPSS Explained. Routledge, London, UK (2004)
Racherla, P., Hu, C.: A framework for knowledge-based crisis management in the hospitality and tourism industry. Cornell Hospitality Q. 50(4), 561–577 (2009)
Richardson, B.: Socio-technical disasters: profile and prevalence. Disaster Prev. Manag. An Int. J. 3(4), 41–69 (1994)
Ritchie, B.W.: Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry. Tour. Manag. 25(6), 669–683 (2004)
Ritchie, B.: Tourism disaster planning and management: from response and recovery to reduction and readiness. Curr. Issues Tour. 11(4), 315–348 (2008)
Santana, G.: Crisis management and tourism: beyond the rhetoric. J. Travel Tour. Mark. 15(4), 299–321 (2004)
Smith, D.: Beyond contingency planning: towards a model of crisis management. Ind. Crisis Q. 4(4), 263–275 (1990)
Sojump: Overview. Retrieved 24 Aug 2017, from https://www.crunchbase.com/organization/sojump#/entity (2017)
Souhu: Alipay and WeChat Pay, which one is stronger? Overseas’ market provides evidence. Retrieved 10 Aug 2017, from http://www.sohu.com/a/142921126_127323 (2017)
Stafford, G., Yu, L., Armoo, A.K.: Crisis management and recovery how Washington, DC, hotels responded to terrorism. Cornell Hotel Restaurant Adm. Q. 43(5), 27–40 (2002)
Statista: Third party mobile payment transaction volume in China from 2010 to 2018 (in billion yuan). Retrieved 11 Feb 2016, from http://www.statista.com/statistics/278528/mobile-payment-transaction-volume-in-china/ (2016)
United Nations Environmental Programme: Disaster risk reduction: a toolkit for tourism destination, 2008. Retrieved 13 Aug 2017, from http://www.preventionweb.net/files/13875_DTIx1116xPADisasterRiskReductioninA.pdf (2008)
Wang, J., Ritchie, B.W.: A theoretical model for strategic crisis planning: factors influencing crisis planning in the hotel industry. Int. J. Tour. Policy 3(4), 297–317 (2010)
Xinhua: The habit of Chinese tourists is changing Japan. Retrieved 10 Aug 2017, from http://news.xinhuanet.com/world/2017-07/04/c_129647376.htm (2017)
Zhongchoujia: Chinese people depend too much on mobile payment from foreign media perspective. Retrieved 11 Aug 2017, from http://www.zhongchoujia.com/article/28864.html (2017)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Law, R., Sun, S., Schuckert, M., Buhalis, D. (2018). An Exploratory Study of the Dependence on Mobile Payment Among Chinese Travelers. In: Stangl, B., Pesonen, J. (eds) Information and Communication Technologies in Tourism 2018. Springer, Cham. https://doi.org/10.1007/978-3-319-72923-7_26
Download citation
DOI: https://doi.org/10.1007/978-3-319-72923-7_26
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-72922-0
Online ISBN: 978-3-319-72923-7
eBook Packages: Business and ManagementBusiness and Management (R0)