Changing Information Management in Product-Service System PLM: Customer-Oriented Strategy

  • Alexander Smirnov
  • Nikolay ShilovEmail author
  • Andreas Oroszi
  • Mario Sinko
  • Thorsten Krebs
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 517)


Increasing competition and appearance of new information and communication technologies makes companies to introduce new production and marketing models. The paper shares the experiences of improving PLM information management at an automation equipment manufacturer caused by implementation of product-service systems and their customer-driven configuration. Though the research results are based on the analysis of one company, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.


Customer-oriented view Application view Product-service-system Strategy Information management 



The research was partially supported by projects funded by grants# 16-07-00375 of the Russian Foundation for Basic Research, by the State Research no. 0073-2014-0005, and by Government of Russian Federation, Grant 074-U01.


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Copyright information

© IFIP International Federation for Information Processing 2017

Authors and Affiliations

  • Alexander Smirnov
    • 1
    • 2
  • Nikolay Shilov
    • 1
    • 2
    Email author
  • Andreas Oroszi
    • 3
  • Mario Sinko
    • 3
  • Thorsten Krebs
    • 4
  1. 1.SPIIRASSt. PetersburgRussia
  2. 2.ITMO UniversitySt. PetersburgRussia
  3. 3.Festo AG & Co.EsslingenGermany
  4. 4.encoway GmbHBremenGermany

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