Knowledge Management to Address Real Healthcare Needs: The Case of Allergy Care in Australia

  • Nilmini Wickramasinghe
  • Peter Haddad
Part of the Healthcare Delivery in the Information Age book series (Healthcare Delivery Inform. Age)


The problems associated with providing allergy care in Australia are multifaceted. Apart from lacking an accepted level of awareness from the public about allergy management, the model used to manage patient’s suffering from allergy is fragmented in nature and difficult to access. Given the increased numbers of allergy sufferers, particularly in the Australian context, addressing the actual needs for allergy patients is key to the individual and national well-being. This study proposes an ICT solution that facilitates knowledge flow between both allergy care providers and patients. The system is a web portal coupled with a mobile app, which together utilize a shared database of medical records for allergy patients. The system is used to examine the role of ICT to facilitate superior knowledge flow and transfer. This system uses the principles of knowledge management and is guided by a design science research methodology.


Allergy Database Healthcare Information and communication technology Knowledge flow Knowledge management Mobile app Web portals 



We would like to thank Dr Joan Smart and Ms Catherine Han Lin for the help provided in this study; their efforts and insights are highly appreciated.


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Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  • Nilmini Wickramasinghe
    • 1
    • 2
  • Peter Haddad
    • 2
  1. 1.Epworth HealthCareRichmondAustralia
  2. 2.Deakin UniversityBurwoodAustralia

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