A Culture of Welcome: Challenges and Experiences in the City of Freiburg/Germany

  • Hans Steiner
  • Antje ReinhardEmail author


Photos and articles in the news in the summer of 2015 about the suffering of refugees, led to an enormous readiness to help among the citizens of Freiburg. While the city had to cope with accommodation and administrative problems, groups organized themselves and supported people coming to Freiburg in many ways. In December 2015, after having received several hundreds of mails and phone calls with the question “Where can I help?” the city installed a team to advice, support, and place volunteers. This article will give an overview of the development of the voluntary work for refugees in Freiburg and will deal with the challenge to coordinate such process and the challenge of keeping people motivated.


Volunteers Self-organization Coordination Motivation 

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.City of Freiburg, Office for Migration and Integration, Department of IntegrationFreiburgGermany

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