Abstract
Interprofessional collaboration is crucial in hospitals because healthcare teams face challenges, such as complexity of clinical practice, high variation in clinical demand, ever-changing teams, and heavy workload. Moreover, communication between professionals does not always flow as it should. Ineffective or absent interprofessional collaboration has a negative impact on patient outcomes, such as medication errors, failure to rescue, increased hospital-acquired infection rates, and extended lengths of stay. Ineffective collaboration between healthcare workers was linked to two out of every three sentinel events (severe adverse events) reported to the Joint Commission’s databases. Developing effective teams and redesigned systems is vital to achieving safer, timelier, more patient-centered, effective, efficient, and equitable patient care. We can look at the Interprofessional Education Collaborative or IPEC competency framework for the competencies teams need to master to achieve role clarity, clear communication, and excellent teamwork and create a climate of mutual respect and shared values. The TeamSTEPSS educational intervention package can be used for improving team performance. In order to ensure the best possible patient outcomes, a smooth flow of collaboration and communication in the triangle between clinical nurses, nurse managers, and physicians can overcome turbulence and uncertainty in healthcare settings.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Baggs JG, Schmitt MH, Mushlin AI, Eldredge DH, Oakes D, Hutson AD. Nurse-physician collaboration and satisfaction with the decision-making process in three critical care units. Am J Crit Care. 1997;6(5):393–9.
Berry SA, Doll MC, McKinley KE, Casale AS, Bothe A Jr. ProvenCare: quality improvement model for designing highly reliable care in cardiac surgery. Qual Saf Health Care. 2009;18(5):360–8. https://doi.org/10.1136/qshc.2007.025056.
Bowles D, McIntosh G, Hemrajani R, Yen MS, Phillips A, Schwartz N, Tu SP, Dow AW. Nurse–physician collaboration in an academic medical centre: the influence of organisational and individual factors. J Interprof Care. 2016;30(5):655–60. https://doi.org/10.1080/13561820.2016.1201464.
Carayon P, Hundt AS, Karsh BT, Gurses AP, Alvarado CJ, Smith M, Brennan PF. Work system design for patient safety: the SEIPS model. Qual Saf Health Care. 2006;15(Suppl 1):i50–8. https://doi.org/10.1136/qshc.2005.015842.
Caricati L, Mancini T, Sollami A, Bianconcini M, Guidi C, Prandi C, Silvano R, Taffurelli C, Artioli G. The role of professional and team commitments in nurse-physician collaboration. J Nurs Manag. 2016;24(2):E192–200. https://doi.org/10.1111/jonm.12323.
Carlin A, Duffy K. Newly qualified staff’s perceptions of senior charge nurse roles. Nurs Manag. 2013;20(7):24–30. https://doi.org/10.7748/nm2013.11.20.7.24.e1142.
Cima RR, Kollengode A, Storsveen AS, Weisbrod CA, Deschamps C, Koch MB, Moore D, Pool SR. A multidisciplinary team approach to retained foreign objects. Jt Comm J Qual Patient Saf. 2009;35(3):123–32.
Coburn AF, Gage-Croll Z. Improving hospital patient safety through teamwork: the use of TeamSTEPPS in critical access hospitals. Challenge. 2011;5:7.
Collette AE, Wann K, Nevin ML, Rique K, Tarrant G, Hickey LA, Stichler JF, Toole BM, Thomason T. An exploration of nurse-physician perceptions of collaborative behaviour. J Interprof Care. 2017;31(4):470–8. https://doi.org/10.1080/13561820.2017.1301411.
Commission J. Sentinel Event Data Root Causes by Event Type 2004–2015. 2016. http://www.jointcommission.org/assets/1/18/Root_Causes_by_Event_Type_2004-2015.pdf. Accessed 18 Mar 2016.
Cummings GG. Nursing leadership and patient outcomes. J Nurs Manag. 2013;21(5):707–8. https://doi.org/10.1111/jonm.12152.
Cummings GG, MacGregor T, Davey M, Lee H, Wong CA, Lo E, Muise M, Stafford E. Leadership styles and outcome patterns for the nursing workforce and work environment: a systematic review. Int J Nurs Stud. 2010;47(3):363–85. https://doi.org/10.1016/j.ijnurstu.2009.08.006.
de Vries EN, Prins HA, Crolla RMPH, den Outer AJ, van Andel G, van Helden SH, Schlack WS, van Putten MA, Gouma DJ, Dijkgraaf MGW, Smorenburg SM, Boermeester MA. Effect of a comprehensive surgical safety system on patient outcomes. N Engl J Med. 2010;363(20):1928–37. https://doi.org/10.1056/NEJMsa0911535.
Donabedian A. The quality of care: how can it be assessed? JAMA. 1988;260(12):1743–8. https://doi.org/10.1001/jama.1988.03410120089033.
Dul J, Bruder R, Buckle P, Carayon P, Falzon P, Marras WS, Wilson JR, van der Doelen B. A strategy for human factors/ergonomics: developing the discipline and profession. Ergonomics. 2012;55(4):377–95. https://doi.org/10.1080/00140139.2012.661087.
Eggenberger T. Exploring the charge nurse role: holding the frontline. J Nurs Adm. 2012;42(11):502–6. https://doi.org/10.1097/NNA.0b013e3182714495.
Epstein NE. Multidisciplinary in-hospital teams improve patient outcomes: a review. Surg Neurol Int. 2014;5(Suppl 7):S295–303. https://doi.org/10.4103/2152-7806.139612.
Galletta M, Portoghese I, Carta MG, D’Aloja E, Campagna M. The effect of nurse-physician collaboration on job satisfaction, team commitment, and turnover intention in nurses. Res Nurs Health. 2016;39(5):375–85. https://doi.org/10.1002/nur.21733.
Henkin S, Chon TY, Christopherson ML, Halvorsen AJ, Worden LM, Ratelle JT. Improving nurse-physician teamwork through interprofessional bedside rounding. J Multidiscip Healthc. 2016;9:201–5. https://doi.org/10.2147/jmdh.s106644.
Higgins J, Cole-Poklewski T. Case management reform: an illustrative study of one hospital’s experience. Prof Case Manag. 2010;15(2):79–89. https://doi.org/10.1097/NCM.0b013e3181d2106a.
Holden RJ, Carayon P, Gurses AP, Hoonakker P, Hundt AS, Ozok AA, Rivera-Rodriguez AJ. SEIPS 2.0: a human factors framework for studying and improving the work of healthcare professionals and patients. Ergonomics. 2013;56(11). https://doi.org/10.1080/00140139.2013.838643.
Hopkins D. Framework for action on interprofessional education & collaborative practice (WHO/HRH/HPN/10.3). Geneva: World Health Organization; 2010. http://apps.who.int/iris/bitstream/10665/70185/1/WHO_HRH_HPN_10.3_eng.pdf.
House S, Havens D. Nurses’ and physicians’ perceptions of nurse-physician collaboration: a systematic review. J Nurs Adm. 2017;47(3):165–71. https://doi.org/10.1097/nna.0000000000000460.
Institute of Medicine Committee on Quality of Health Care in America. In: Kohn LT, Corrigan JM, Donaldson MS, editors. To Err is Human: Building a Safer Health System. Washington, DC: National Academies Press (US); 2000. https://doi.org/10.17226/9728.
Karsh BT, Holden RJ, Alper SJ, Or CKL. A human factors engineering paradigm for patient safety: designing to support the performance of the healthcare professional. Qual Saf Health Care. 2006;15(Suppl 1):i59–65. https://doi.org/10.1136/qshc.2005.015974.
Kassam A, Cowan M, Donnon T. An objective structured clinical exam to measure intrinsic CanMEDS roles. Med Educ Online. 2016;21:31085. https://doi.org/10.3402/meo.v21.31085.
Keenan GM, Cooke R, Hillis SL. Norms and nurse management of conflicts: keys to understanding nurse-physician collaboration. Res Nurs Health. 1998;21(1):59–72.
King HB, Battles J, Baker DP, Alonso A, Salas E, Webster J, Toomey L, Salisbury M. Advances in patient safety. Rockville: Agency for Healthcare Research and Quality; 2008.
Kotter JP. Leading change. Brighton: Harvard Business School Publishing; 1996.
Kramer M, Schmalenberg C. Confirmation of a healthy work environment. Crit Care Nurse. 2008;28(2):56–63.
Lin L, Isla R, Doniz K, Harkness H, Vicente KJ, Doyle DJ. Applying human factors to the design of medical equipment: patient-controlled analgesia. J Clin Monit Comput. 1998;14(4):253–63.
Mahler C, Gutmann T, Karstens S, Joos S. Terminology for interprofessional collaboration: definition and current practice. GMS Z Med Ausbildung. 2014;31(4):40. https://doi.org/10.3205/zma000932.
Manojlovich M, Talsma A. Identifying nursing processes to reduce failure to rescue. J Nurs Adm. 2007;37(11):504–9. https://doi.org/10.1097/01.NNA.0000295608.94699.3f.
Martin JS, Ummenhofer W, Manser T, Spirig R. Interprofessional collaboration among nurses and physicians: making a difference in patient outcome. Swiss Med Wkly. 2010;140:w13062. https://doi.org/10.4414/smw.2010.13062.
Matziou V, Vlahioti E, Perdikaris P, Matziou T, Megapanou E, Petsios K. Physician and nursing perceptions concerning interprofessional communication and collaboration. J Interprof Care. 2014;28(6):526–33. https://doi.org/10.3109/13561820.2014.934338.
McCallin AM, Frankson C. The role of the charge nurse manager: a descriptive exploratory study. J Nurs Manag. 2010;18(3):319–25. https://doi.org/10.1111/j.1365-2834.2010.01067.x.
Muller-Juge V, Cullati S, Blondon KS, Hudelson P, Maitre F, Vu NV, Savoldelli GL, Nendaz MR. Interprofessional collaboration on an internal medicine ward: role perceptions and expectations among nurses and residents. PLoS One. 2013;8(2):e57570. https://doi.org/10.1371/journal.pone.0057570.
Muller-Juge V, Cullati S, Blondon KS, Hudelson P, Maitre F, Vu NV, Savoldelli GL, Nendaz MR. Interprofessional collaboration between residents and nurses in general internal medicine: a qualitative study on behaviours enhancing teamwork quality. PLoS One. 2014;9(4):e96160. https://doi.org/10.1371/journal.pone.0096160.
Nelson EC, Batalden PB, Godfrey MM. Quality by design: a clinical microsystems approach. San Francisco: Jossey-Bass; 2007.
Ontario RNAo. Developing and Sustaining Interprofessional Health Care: Optimizing patients/clients, organizational, and system outcomes. Ontario: RNAo; 2013.
Panel IECE. Core competencies for interprofessional collaborative practice: report of an expert panel. Interprofessional Education Collaborative Expert Panel. 2011.
Rankin J, McGuire C, Matthews L, Russell M, Ray D. Facilitators and barriers to the increased supervisory role of senior charge nurses: a qualitative study. J Nurs Manag. 2016;24(3):366–75. https://doi.org/10.1111/jonm.12330.
Rousek JB, Hallbeck MS. Improving medication management through the redesign of the hospital code cart medication drawer. Hum Factors. 2011;53(6):626–36. https://doi.org/10.1177/0018720811426427.
Rozenbaum H, Gordon L, Brezis M, Porat N. The use of a standard design medication room to promote medication safety: organizational implications. Int J Qual Health Care. 2013;25(2):188–96. https://doi.org/10.1093/intqhc/mzt005.
Samiei VAI, Sharifa Ezat WP, Alsheikh HI, Kari HA, Saleh M, Sengee G, Waruegh N. Clinical microsystem approach-A method for health care improvement. Malays J Publ Health Med. 2011;11(1):16–28.
Sorensen EE, Delmar C, Pedersen BD. Leading nurses in dire straits: head nurses’ navigation between nursing and leadership roles. J Nurs Manag. 2011;19(4):421–30. https://doi.org/10.1111/j.1365-2834.2011.01212.x.
Stead K, Kumar S, Schultz TJ, Tiver S, Pirone CJ, Adams RJ, Wareham CA. Teams communicating through STEPPS. Med J Aust. 2009;190(11):128.
Suarez M, Asenjo M, Sanchez M. Job satisfaction among emergency department staff. Australas Emerg Nurs J. 2017;20(1):31–6. https://doi.org/10.1016/j.aenj.2016.09.003.
Van Bogaert P, Adriaenssens J, Dilles T, Martens D, Van Rompaey B, Timmermans O. Impact of role-, job- and organizational characteristics on Nursing Unit Managers’ work related stress and well-being. J Adv Nurs. 2014;70(11):2622–33. https://doi.org/10.1111/jan.12449.
Van Bogaert P, Kowalski C, Weeks SM, Van Heusden D, Clarke SP. The relationship between nurse practice environment, nurse work characteristics, burnout and job outcome and quality of nursing care: a cross-sectional survey. Int J Nurs Stud. 2013;50(12):1667–77. https://doi.org/10.1016/j.ijnurstu.2013.05.010.
Van Bogaert P, Peremans L, Van Heusden D, Verspuy M, Kureckova V, Van de Cruys Z, Franck E. Predictors of burnout, work engagement and nurse reported job outcomes and quality of care: a mixed method study. BMC Nurs. 2017;16:5. https://doi.org/10.1186/s12912-016-0200-4.
Varkey P, Karlapudi SP, Hensrud DD. The impact of a quality improvement program on employee satisfaction in an academic microsystem. Am J Med Qual. 2008;23(3):215–21. https://doi.org/10.1177/1062860608314957.
Vincent TD. Implementation of TeamSTEPPS in the operating room a quality improvement project. graduate theses, dissertations, and capstones. Bellarmine University; 2016.
Weaver SJ, Rosen MA, DiazGranados D, Lazzara EH, Lyons R, Salas E, Knych SA, McKeever M, Adler L, Barker M, King HB. Does teamwork improve performance in the operating room? A multilevel evaluation. Jt Comm J Qual Patient Saf. 2010;36(3):133–42.
Williams I, Dickinson H, Robinson S, Allen C. Clinical microsystems and the NHS: a sustainable method for improvement? J Health Organ Manag. 2009;23(1):119–32. https://doi.org/10.1108/14777260910942597.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this chapter
Cite this chapter
Verspuy, M., Van Bogaert, P. (2018). Interprofessional Collaboration and Communication. In: Van Bogaert, P., Clarke, S. (eds) The Organizational Context of Nursing Practice. Springer, Cham. https://doi.org/10.1007/978-3-319-71042-6_12
Download citation
DOI: https://doi.org/10.1007/978-3-319-71042-6_12
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-71041-9
Online ISBN: 978-3-319-71042-6
eBook Packages: MedicineMedicine (R0)