Railway Passenger Service Mode on “Internet+”

Abstract

The development of “Internet+” railway passenger service mode has important significance under the new situation of economic development. At first, this paper uses the service chain theory to analyze railway passenger service demand, content and elements comprehensively. Then, the existing railway passenger service mode of the content, characteristics and existing problems are discussed. At last, for realizing the goals for providing a full range of passengers services, extension services, advanced services, an new railway passenger service mode based on “Internet+” is proposed, and railway passenger service information platform technology architecture is put forward based on cloud computing. Thus, a reference for the railway passenger service to achieve “Internet+” can be proposed.

This research was supported by the National Natural Science Foundation of China (Project No. 61403317, 61703351), National Key Research and Development Program of China (2017YFB1200702, 2016YFC0802208), Science and Technology Plan of Sichuan province (Project NO. 2017ZR0149, 2017RZ0007), and Science and Technology Plan of China Railway Corporation (Project No. 2016X006-D),and the Fundamental Research Funds for the Central Universities (2682017ZDPY04, 2682017CX022, 2682017CX018).